Radisson Blu Balmoral Hotel, Spa

Helpful reception personnel and overall a pleasant stay. Good shower and nice clean rooms. The sleeping couch was not so fine to sleep on but overall good. Breakfast was outstanding. Unfortunately the swimming pool was not included in the room price. Opening hours 8-22 was in my opinion too late to open in the morning.

We wanted a luxury break,but this hotel wasn’t that. We have stayed in much cheaper places that offered considerably more. On arrival, they told us the restaurant was fully booked, although there were very few people there. They couldn’t offer any bar snacks, or room service. We were forced to leave the hotel to find somewhere to eat. One of the main reasons for choosing this hotel was the pool offered on the website. There is an extra charge of 17€ per person per day. This was not clear on the website. We felt misled. Children are given a very limited time to use the pool. This coincided with meal time and then bedtime. Especially as we had to venture out to find somewhere to eat. The hotel was VERY tired and in desperate need of refurbishment. Chair legs were broken, the carpets were ripped, the skirting boards etc damaged. Paint was peeling everywhere. A superior room was not particularly superior. The bathroom was nice, but the mattress on the bed was sagging in many places. The room was clean, but there were plenty of areas that needed repainting. The selection of food at breakfast was good and catered for a variety of tastes. It was child friendly. However, it seemed to be understaffed and there were no mugs, or glasses. Nobody was around to ask, so guests were searching in the cupboards for something to use to get a drink. The machines were very temperamental and they were out of service a lot of the time. There were no black teabags on offer. Location was good, but otherwise a very disappointing stay.

Could be so much better with some small changes. Everything is extra, wellness stuff like sauna etc all charged extra ££. Parking directions poor. Lovely looking hotel that just needs a bit of love to bring it up to standard.

Good stay in your hotel!!!!!!! Will recommend it to my friend for stay in Spa. Nice location and good service

Avoid it ! You will book a kingsized bed, they will promise you a king size bed, and on arrival they will put you in single beds with silly excuses and ask for outrageous additional costs to "upgrade" you to a king size bed ! No manager on duty and no complain follow up after your stay ! Hotel is also quite oldish and dirty. Such a bad experience never again !

The hotel is not 4 star but since i stayed there before I knew what to expect. The first few days there was a bit of a mood among the staff and it was unclear what was going in. The day before checking out it became clear what was going on. I was called while I was attending a seminar and asked to vacate the room at once. They said the hotel was closing. So we all had to clear out. Since there was a sister hotel not too far, it seemed logical we would be moved there and the staff at reception confirmed that. However, when I arrived at the Radisson Palace, no arrangements were made. Upon contacting the hotel, they told me to wait and that i had no choice but to wait in the rain. I decided to book another night at my own expense and I lost the prepaid money for my last night at the Balmoral hotel. After more than 30 years of travelling I never experienced anything like that. Radisson call centre was not helpful at all. Conclusion: Fawlty Towers is not the worst run hotel in the world.

As good as ever. Great rooms, Spotless and comfortable. An elegant hotel. They've had an ongoing problem with not having a chef but that's about to change they tell me. Remains my go to hotel for Spa

Not family friendly. Restaurant not open as announced by **********. Only open in the morning, for not very good an expensive breakfast buffet. Pool not open for children during the day only from 8 - 9 am and 18 - 22 pm for ekstra 17 Euro per day that we not expected to pay. Lights went out the first evening All over the hotel, so we had to walk to the 3'rd floor. All in All not living up to our expectations at all. We really needed this vacation and I'm so disapointed that I would have switched hotel if I could afford to loose the money

This hotel unfairly tries to extract money from you at every opportunity. Firstly, they advertise they they have an indoor pool, but they don’t mention that it costs €17 per person per day to use it, though this does include the sauna and hamman. If you don’t have inclusive breakfast it costs a huge €21 per person per day. There is a room service “cool” breakfast available at €7 per person plus a €7 tray charge. This seems reasonable until you go to check out and they charge you the €21 on top. This is not mentioned on the in-room breakfast menu card, so breakfast for two people ended up costing an outrageous €63, which is very poor value. The rooms are tired, and there was a rip in the net curtain and stains on the pillow, plus a near rip in the duvet cover and a cracked sink in the bathroom. As others have mentioned, even though we booked a room with a king size bed the booking was made with 2 single beds. Fortunately the hotel had spare available king rooms. Half of the car park was taped off for no apparent reason, leaving it short of spaces once all guests had arrived. Service is patchy. Some staff were good, but others hopeless. All in all, not a good experience. We won’t be going back!