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Whiz Prime Hotel Kelapa Gading
4.5/553 Reviews

Whiz Prime Hotel Kelapa Gading

North Jakarta|1.82km from Ratumas Valasindo - Mal Kelapa Gading 3
When you enter the building, the hotel itself is actually located on the third floor. So you need to find the the elevator and go up. Previously I already requested to do early check in at 01.00 PM via booking.com and fortunately the room was ready and I was able to put all my stuff and hopefully enjoy my two nights stay there. I was given a vitamin C and a mask when I checked in, and when I turned on the TV in the room, it showed how the hotel tried to maintain the cleanliness during Covid 19 by doing disinfection, etc. I chose Whizz Prime Kelapa Gading because it is located across MOI and it has a swimming pool. I want to spend my staycation by swimming in the hotel, at least that's what I thought. When I was swimming, the pool staff approached me and told me that since I was not wearing a proper swimsuit, I was actually not allowed to swim there, for your information, I was wearing a hijab and it was impossible for me to wear a swimsuit, the staff even suggested me to take off my hijab which of course I said no. The next thing I know that the security approached me and telling me quite the same thing, because I was not wearing a proper swimsuit, I was not allowed to swim there. I noticed that the other guests who were also at the pool were staring at me and I felt humiliated. That's it. I got out of the swimming pool and heading to the receptionist and complained. I was assisted by mbak Sarah and she told me there should be no problem if I want to swim and she will talk to the swimming pool staff. When she returned, she told me to sit by the pool and she would talk to the GM. I was already angered by the situation and I chose to go back to the my room and write a complaint in the contact us section of the hotel website. And I decided to go back to the swimming pool and took a picture of the swimming pool. That's when Sarah approached me again, and apologized and make sure that I can swim in the swimming pool with the approval of the GM. I still don't get it, why did the pool staff and the security treated me like that, even need approval from GM, for a lady who wore hijab, to be able to swim at the hotel, while I was the guest and I paid for the room including the facilities? At the end, the manager talked to me and I apologized, ok, I accept the apology but I am already disappointed and cried. I felt horrible. I decided to check out early and ask for a refund. I am now waiting for a refund.

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Top rated hotels in Jakarta

Searching for hotels near Ratumas Valasindo - Mal Kelapa Gading 3? Compare room rates and reviews to find your ideal stay.
Pop! Hotel Kelapa Gading
4.4/5140 Reviews
I have had the wonderful opportunity to have a 170-day stay at the POP Hotel. The accommodations were comfortable, and the hotel had a great ambience. In addition, the entire staff was very friendly and helpful. Their warm and welcoming demeanor helped make my stay as comfortable as it was. I am especially grateful for the assistance provided by Mr. Irwan Sunandri, who consistently went above and beyond to address any issues I faced throughout my entire stay. My heartfelt appreciation goes to him and the entire team at POP Hotel. Without their dedication, my prolonged stay would not have been as enjoyable. I wholeheartedly recommend POP Hotel to my friends and acquaintances. Should I have the opportunity to visit Indonesia again, I would surely choose to stay at POP Hotel again.
Harris Hotel and Conventions Kelapa Gading Jakarta
4.5/5124 Reviews
Strategic location with good environment, the room is spacious with sofas and working table and chair. The bed is very comfortable, love the orange white theme colour on almost all the items. The staff is friendly, from front desk to restaurant to room service crew. Very convenient as it link to mall, which is with variety of meal choices.
Favehotel Kelapa Gading
4.1/5404 Reviews
”I derived considerable satisfaction from my sojourn, situated within an establishment of modest cost. The property boasted a strategically advantageous location, affording me convenient pedestrian access to Mall Kelapa Gading. The standard of hospitality extended to me was commendable, especially when juxtaposed with the economical tariff I was charged. The hotel's ambiance proved to be both reassuring and aesthetically pleasing, characterized by a predominant color scheme of pink and purple hues. This color palette, in conjunction with the inclusion of standard amenities such as television, substantially enhanced the overall quality of my stay, thereby contributing to my overall enjoyment.”
Hotel Santika Kelapa Gading
4.1/537 Reviews
I booked this hotel with my wife for our business trip. It was great experience, great foods, great room. I'd like to thank you very much to FO staff who was allowing us to do a bit early check in (around 12.44 - 13.00). We arrived early and will have a online meeting at 1 pm. Tried our luck to check in early, and it happened. One more time, thank you for the FO staff during the shift when i checked in. I'm sorry, i don't remember the name but she (lady with hijab) was very accomodating. Great foods during breakfast but the service team need to be more cheerful. A bit noisy in the room (i think it was because of some project happening in the same building) Overall, i will still recommend this hotel as the first choice to stay in Kelapa Gading area. Thank you.
SUPER OYO 90422 Mall Of Indonesia
4.5/52 Reviews
It's a bit awkward, after booking and paying, still asked to add to the receptionist, he said that the price is online and the price is different, so he has to follow his offline price. It's just like this.
Qube Hotel by 98Hospitality
4.8/59 Reviews
The experience of staying at QUBE Hotel was very satisfying. Especial thanks to Bella and Valencia who were friendly and helpful. The hotel is conveniently located with a supermarket across the street and several restaurants on walking distance. Highly recommended for those looking for comfort and the best service!

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