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Top rated hotels in Jacksonville

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Sleep Inn Jacksonville Airport
3.5/5100 Reviews
When booking the hotel I booked 2 rooms for a 1 night stay. During the online booking process I gave my credit card information because the booking that I did stated that payment was to be made in full for a 1 night stay at time of booking. Right away after booking I receive a confirmation stating what my total was, then stated ”less deposit amount”(amount that was to be charged, amount ”due at Check-In” $0.00. It also stated that ”The same credit/debit card that was used to pay for the room at time of booking must be present at check-in. Followed by ”Funds for at least the 1st night need to be collected at the time of booking”. So with all of that being stated on the confirmation from the hotel would you expect that your card would then be charged at time of booking for your stay?? YES! So we show up for check in only to be told that we have a balance. After traveling hours all day I am now tired and not ready to deal with this. The lady at the desk was kind but honestly seemed very unsure of exactly what she was doing. I proceed to explain to her that this was paid at time of booking. Was told that it was not. Showed my confirmation, and was still told it was not. I should have just went to another nearby hotel at that point. Had to take time to search my credit card history to find out that my card did not appear to be charged. Now is that portion my responsibility(yes it is). However. For them to send out poorly worded confirmations is not at all proper. I definitely feel mislead. Then my receipt from check in stated ”Deposit Transfer”? ”Charges” $0.00, and” Credits”(amount that I thought was paid at time of booking)? With a ”Balance” of negative the amount thought paid? So that alone would also appear as if I had paid the amount due at time of booking. After the lady at the front desk asked for assistance from another staff member with my check in(and I paid at check in) I was just ready to get my room for the night. The quality of the hotel has seemed to go down over the years we have been there. The rooms were okay minus the shower water not coming out well. In the morning we were just ready to leave and get back on the road. Proceeded to the front desk for check out. Of course I was thinking that all I needed to do was return my room key and be on my way....but that was not the case. A different lady at the front desk then told be that I HAD A BALANCE!! Are you kidding me? I just laughed at that point. I told her that their was no way I had a balance. I just went through the ringer at check in about the amount ”owed”, and was not going to be told again that I owed. The lady at the desk had to call for assistance with the matter. After that call I was told that I was good to go. I feel as if the front desk staff needs more or better training in regards to the processes that take place at the front desk. This stay was such a headache. I will be looking elsewhere when needing to stay in Jacksonville again.
Days Inn by Wyndham Jacksonville Airport
2.8/5103 Reviews
Always my go to for airport travel. Love it 🦑 If you ever need a hotel near the airport, this is the one. Cheap, clean, and nice cats.
Hilton Garden Inn Jacksonville Downtown Southbank
4.1/5100 Reviews
Great room and Jose the bartender was amazing!
Hyatt Regency Jacksonville Riverfront
4/5102 Reviews
Hotel location is quite good. Close to the beach. Go to the game and go directly to the boat. It is a round-trip ticket. Breakfast is delicious and not expensive. Asians should like it. In addition to parking, it is a little difficult. Other facilities are not bad.
Courtyard Jacksonville Airport Northeast
4.2/578 Reviews
First, I do not understand how the rating for this property is good on TA. TA reviews are fairly honest; which is why so many travelers depend on these reviews for their travel needs. However, a takeaway lesson here is do not go by TA reviews alone anymore. We looked at various properties, and selected this for the excellent rating as well as for it's proximity to our meeting venue. Besides being a terribly wrong decision, it was a huge health risk. As we entered the elevator, we smelt a moldy smell. Thinking it must be because the elevator was old (creaky, frayed) we went on to our room. However, the damp smell was replaced by an unpleasant smell of cheap air freshner in the corridor, that only got over-poweringly stronger in the room. But it was very late, we were extremely tired after a full day of driving, so we decided to just deal with it in the morning. During what was left of the night, we had trouble sleeping and attributed it to the loud noise the air-conditioner made. But upon waking, we had stuffy noses, a headache and feeling of heaviness and had trouble breathing. We soon found out why - the carpet was sticky wet and the damp stench in the room had only worsened. Besides this horrifying discovery, we also saw in the daylight what the very dim lighting in the room masked - how worn out the room was. Not only the furniture was dated and worn out, but the basin water pooled, bathroom shower doors were unclean, etc . and the room had an overall feel a cheap sleazy motel. The manager was herself attending the front desk when we went down to ask for a different room. She was surprised we had been put in that particular room – apparently, it was a past problem the room had. The manager told us she would move us, give a $50 credit and take breakfast off (which didn’t matter since when we checked in, we were told the room rate included breakfast) . We did not expect nor want any freebies, so we simply thanked and went on to our new room. As we processed the exchange with the manager and the fact that the employees were aware of the problem with the room , we were disturbed and horrified that a hotel employee would knowingly risk a hotel guest’s health by rooming them in a room with a moldy stench and a sticky wet carpet! The new room too had the same musty smell, although much fainter. We debated for a few minutes whether to brave out another night but decided against it and checked out without using the new room. This hotel is definitely not Marriott standard - it is really really run down and almost like a cheap motel.
DoubleTree by Hilton Jacksonville Riverfront
3.6/5109 Reviews
There is parking lot The hotel environment is good. The steak inside the hotel is very good and worth recommending. American hotels are basically very old, don't have too much expectation.

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