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Sonesta ES Suites Jacksonville
3.7/510 Reviews
I saw the pictures, I thought they looked nice and luxurious. Soon I pulled up in the parking lot, first thing in my mind was ”uh-oh” and I walked up to the front desk, the staffs were nice until I walked in the room, it was smelly, nasty, floor (omg) there are flies everywhere in the bathroom, towel rack was broken but the maintenance came and fixed it with some glue. I wanted to check out but the room was already paid for with no refund. I decided to buy my own comforter, sheet, pillowcase, and towels just to keep me clean and safe. Make sure to wear sandals to prevent feeling dirty, oh yeah I bought some Lysol to get rid of smell and germ. The water won't drain down in the tub after taking shower. They need to burn down the whole property, seriously!
Quality Inn & Suites Jacksonville-Baymeadows
2.6/5105 Reviews
The best and most comfortable hotel chain in the US trip is sleep inn. The bed and quilt are quite comfortable, the breakfast is really rich, the quality of the passengers is high, clean and hygienic, here is a bit biased to find a little.
La Quinta Inn & Suites by Wyndham Jacksonville Butler Blvd
2.7/5101 Reviews
The Hotel is need of a face lift. Smells old , old carpet. Trying to play off Full size beds for queen. I sell mattresses and I know the difference. Would not want to stay at that location again. Oh, 1-elevator it was very old. You should do better for that location. It’s reminded me of an Extended Stay place.
Extended Stay America Suites - Jacksonville - Baymeadows
2.7/546 Reviews
The hotel and staff was everything I would most definitely be staying here again I recommend this hotel to anyone that would need somewhere to stay thank you for the services at the place and everything was wonderful
Motel 6 Jacksonville, FL - Orange Park
2.6/598 Reviews
We stayed two new nights at this hotel, and looking back, I don’t know how we stayed the second night. There were a few issues of concern during our stay this weekend. Firstly, there were two bath towels even though I booked the room for three adults. Secondly, the sheets on one bed were definitely not clean. There was hair on the sheets in various places. There were multiple live roaches and palmetto bugs in the bathroom. They were hiding underneath the toliet seat! There seemed to be a steady stream of men in and out of the room next door and noise all night. I had higher expectations after reading reviews from previous customers. The paint in the bathroom was chipping and there were no small amenities like a hair dryer. To be honest, it was one of the worst travel experiences I’ve ever had.
Four Points by Sheraton Jacksonville Baymeadows
4.3/5109 Reviews
The absolute worst customer service I have ever encountered and I have had some bad experiences…. I’ll try to make the long story short but let’s start off with Carrie… her attitude, professionalism, did not coincide with someone who made sure I knew that she had been in the hotel business for “20 years” and at this property for “14 years”… my card was compromised on 5.12.2022, on Friday 5.13 of all days I call the hotel around 2:30 in the afternoon to indicate that I would be arriving late… and the worst attitude proceeded… the card on file needs to be updated or this reservation will be canceled… I call my cousin being the fact I have no card at this time because it was compromised to ask for his card information… when I called back I was advised the reservation had been canceled when I was already advised it’s okay to call my cousin to get the details updated and this was all done within 30 minutes… I call Marriott reservation who was able to book the hotel keeping the original rate terms… called back hotel to let them know inwilk be arriving late as my cousins flight will be inn be late and was advised I was banned from the property for no other reason than for Carrie to essentially have the last laugh and last Say… furthermore, that is not the expectation originally communicated… the original communication was that I would need to book again which i did… this was not the most joyous occasion if you know what I mean… and I ended up being in route to Jacksonville with no place to stay that night at a rate that would have worked for both my cousin and I. I can only assume that if and when the business responds it will be from none other than Carrie the general manager who I’ll warn you in advance will try to make every negative review sound like the customer is in the wrong and she is in the right… she also advised her front desk manager Morgan that I was using profanity and had poor etiquette and that is defamation of character… no one was belittled, insulted or anything she was just having a bad day she chose to take it out on me after I did exactly what was asked and updated my reservation… I hope others have a more positive experience but Carrie needs to take a look at the woman in the mirror and improve on her hospitality ASAP

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