Red Roof Inn Jacksonville Airport

Night clerk went AWOL and sleep in one of the rooms instead of managing the desk. Did not return until 6 am so we had to sleep the night in the car. We hung around until the manager arrived. She said she would reimburse us for the rooms. However, she did not and now that we've left town and gone home she is ignoring our emails and phone calls too.

The room reeked of stale cigarettes and this odor penetrated everything including the bed and our clothing.

Front desk was very nice. The room was run down, blankets & sheets had holes & burn marks in them on both beds. Lots of holes in the wall with bad patch jobs. Art work was missing though hangers were still up. Smoke alarm has a cage over it. Bed is hard and pillows old. Walls are thin so noise level is very loud. TV, bed lights & shower curtain looked newer, so they may actually be in process of some updates... not real sure Cell service is awful & wifi never connected ...and no phone in the room so if there had been an emergency you are out of luck to call for help. Area feels sketchy but typical for a Red Roof Inn Very close to airport, so convenient

Service at front desk was perfect. The place seemed safe. Those two parts of the stay were good. But the room was not too clean and that just made it uncomfortable. Also, the toilet ran.

I was about to fall asleep at 10pm because I had to wake up by 5am for a 14 hour drive. I get a random knock at my door at 10pm that night so I get up to check outside the peep hole. It was too foggy to even look through it. They knock again so I yell through the door “can I help you?” And they didn’t answer, just walked away. As a girl traveling by myself, this was pretty scary. I called the front desk and hoped it was them. They tried to avoid the question and I had to ask 5 times just for them to tell me it was them. Why couldn’t they just answer at the door? The rest of the night I could only get about 3 hours of sleep because I kept waking up to every noise I heard since I was on high alert now. They also tried to tell me I was in the wrong room when they were the ones that gave me the key for the room. I’m sure this doesn’t happen all the time, I just won’t be staying here again

Property is dated, infested and dirty over all. Cheap rates but there several nicer and reasonable hotels within walking distance. Be aware of people loitering and hanging around the parking lot, not a good look for the property.

I have nothing but good things to say about my day here at red roof so far

ROACHES in our room. One crawled across the bed as we were laying in it. And black mold on the ceiling. When I walked in office to check in it reeked of ****. Only stayed here til board our cruise in the morning but wont be back.