Southbank Hotel Jacksonville Riverwalk

Good hotel

Nice location and very clean and friendly staff, I highly recommend it was a short walk to the boardwalk and it was very nice!

The hotel is in a great area and it was easy to walk or use scooters to get around quickly to the San Marco area. The rooms felt clean, had a mini fridge (be careful about the max cool - it’s freezing!) and were standard. The pool was smaller than expected but the space allowed for ample chairs for tanning which we loved. The beds were at most average, I’d recommend some mattress changes as both beds in my room had large sections sagging. The rooms are not soundproof and we heard people throughout the night. Overall it was a standard stay and met our needs.

The property was very clean and new inside. Parking could have been more convenient. Overall, an excellent experience.

Location of property was ideal for downtown. You can tell this property was another property before it was deemed a Marriot property. The rooms were a little dated and the room that I stayed in, the bathroom by the shower was moldy and in need of repair.

Valet parking staff was very nice and prompt. Enjoyed the text for your car app, but didnt like you still had to pay a $16 a night fee even if you dont valet park and opt to self park. Might as well valet for $18 a night. Check in was quick and easy. Booked a King room with a river view. Really could not see the river in the room we were in. Room 302 was clean and quiet. Did not have hot water(lukewarm only) our entire stay. Maintenance came fast when called on our first day and said the whole wing we were on does not get hot water and lukewarm was all that we were able to get. He was very nice and apologic about the water temp. We had the Air conditioner on 68 the whole stay hoping to cool the room and it never really got cold in our room. Room temp was 72 and it was hot and humid outside. Food at the bar was freshly made, tasted really good and seasoned; drinks were great also. The hotel is really convenient to the river walk and downtown. Check out was easy but beware they charge a refundable $50 fee a night for incidentals that's not listed when you book. Overall the stay was good

The hotel is aging and what was a 4 Star hotel is now hanging on to 3 by a thread. The valet staff was great, but the front desk and restaurant staff was mid. With the exception of one of the male servers who was kind, attentive and helpful.