TownePlace Suites Jacksonville Airport

I had a wonderful stay at this hotel. The room was absolutely perfect—spotlessly clean, quiet, and very comfortable. Everything was thoughtfully arranged and well-maintained. The service was excellent, and the receptionist was especially kind and welcoming, which made the experience even better. The hotel is located in a lovely, peaceful area and conveniently close to the airport, which was a big plus. I highly recommend it and would gladly return! Camelia

First, the check in was a nightmare. I had to wait several hours to get my room done because they were still cleaning it. The air conditioner was very noisy. The beds were hard and uncomfortable. The bathtub was slippery. I stayed in the first floor and our room got a strong cigarette smell from outside or from another room. The pool was very cold, my children couldn't use it. My car was intentionally scratched at the parking and front desk did nothing. I felt the parking was insecure. Finally, the hotel is distant from amenities. Terrible experience, do not recommend.

Everything was neat and clean and the breakfasts in the mornings were awesome and the staff was very sweet. The transport shuttle guys were also super accommodating and friendly. I definitely look forward to visiting again!

Excellent I had a very pleasant stay. The staff were friendly, and the room was clean and comfortable with all the necessary amenities. The location was perfect, close to local attractions, and the breakfast was a nice start to the day. I also appreciated the hotel’s facilities, though the Wi-Fi could have been better. Overall, a great experience, and I would recommend it to others.

The fire alarm started chirping loudly every 15 seconds at 2am. When I went down at 5am there was no one at the front desk and upon checkout the response was “too bad”

Shay at front desk is the worsr Cancelled our reservation without notice and gave it away to someone else, didn’t even call to notify