Hampton by Hilton Hotels in Jacksonville

All employees were kind and professional and absolutely make this hotel a place to come back to. Every front desk person we encountered was kind and helpful answering any questions we had. Our family fell in love with “mama” at breakfast. She made everyone feel special and important. She was a highlight of our trip. The gentleman cleaning the floors and elevators was kind and observant and noticed when my mom came in with me at one point and then when my younger brother and family got in he had remembered he had seen her with her daughter earlier. Again, just friendly and attentive. Kudos to Hampton Inn & Suites for your outstanding staff! The hotel is clean, but you can tell it’s a little bit older. There were signs of wear and tear in the room such as the vanity in the bathroom was chipped and there appears to be a water pressure issue because we had multiple rooms and all had the same issue (which was not a problem that we needed to have addressed during our stay because the water still worked). The toilets are horribly low it’s like sitting on the floor. Probably the worst aspect of staying here. Not recommended for anyone with mobility issues like myself. In fact we would tell each other, I have to go sit on the floor to indicate we would be in the restroom. I did research accessible rooms, but they stated they had “lowered toilets” oh my goodness! Lower? The toilets in this hotel are not ADA height. As with all hotels, the rooms are not soundproof and you can hear a lot of noises from attached rooms, the hall and from outside. Despite a few small complaints, we would stay here again when in the area.

There were tired things about the room…the bathroom mirror for instance obviously had a sticker that covered it to make it look like brushed nickel…mine was messed up so it just looked like a mess. There were no cups or an ice bucket in my room. The breakfast was very good, though, with a variety of foods, including oatmeal, which some hamptons don’t include, but that I love! Overall, though, this was a clean hotel in a good location, and I would stay here again.

I’ve been staying here for the past couple weeks and experience has been great no complaints here so far thank you for the great service!!!!

The front desk clerk was warm, the check-in was quick, the room was clean and comfortable, the breakfast was rich, the facilities were complete, the transportation was convenient, the internal parking lot was charged at 8 yuan, and the safety was high.

Everything was good just had no hot water, did not address it while I was there because I was in and out of doctor’s appointments all day and was too tired to worry about it. Staff was extremely friendly especially the night time front attendant.

If you’re looking for someplace that is slightly below the standards of a Motel 6, I believe this hotel is right for you. I’ve been an HHonors member for 23 yrs and loyal enough that I’ve been Diamond for several years now, so I am very familiar with Hilton standards. Over the past year I’ve shifted to Marriott because of a string of issues, from bad properties to corporate doing away with Executive Lounges and other perks. This Hampton Inn is a great example of how bad things can get when Hilton stops inspecting properties or caring about reputation. The room should’ve been remodeled at least five years ago. The window was so dirty inside and out that I couldn’t see through it. The bedding was terrible and the mattress was garbage. Biggest waste of points ever. When I went to breakfast each morning the staff were busy texting and super unfriendly, even when offered a Russian greeting. The last day of my stay the two women running the breakfast were both on their phones, leaning against the breakfast bar right in front of the food. I waited and one of them finally moved. I grabbed breakfast (avoid the sausage and eggs at all cost), but became frustrated when I couldn’t get the other woman to move from in front of the condiments and seasoning. I tried English, Russian and even Spanish (I’d heard them speaking Russian the day prior) but it was like talking to a rock. I was interrupting their social time and they weren’t allowing it. I tried to tell the manager about it and he seemed outright hostile that I’d even mention it. The truly sad part is this franchise is run by a company that has a Residence Inn next door. That property is excellent- 5/5 stars with a great staff and manager. Perhaps Marriott just pays more…whatever the case- I believe you should avoid this place at all cost.

This is a nice Hotel. The rooms are clean and there is no old carpet smell. The complimentary breakfast was good. Great coffee. The microwave and refrigerator in the room was good to have. My TV would not come on. Someone was there within 10 minutes to fix it. (It was unplugged). I would stay there again.

We often stay at the Hampton Inn on our drive to and from Florida. We have stayed here at this very hotel and we are also Hilton honor members. As soon as we walked in the room we saw the cracked dirty looking bathroom. We paid $165 for a standard queen which we don’t mind for cleanliness and a good nights sleep. The windows were filthy, the bathroom fan was noisy and i couldn’t wait to check out. Is it my imagination that even the bedding has turned into cheap feeling sheets and blankets? Even the breakfast has gone downhill no bananas, coffee was finished at 9 am and The lady who should have been supervising was too busy chatting at the front desk to notice. I even mentioned to the front desk lady that I was disappointed that they only served light roast and it was obvious she couldn’t care less. She responded well that’s what they sent. Didn’t even bother to say she’d bring my comment to the manager. I used to love the dark roast coffee and cleanliness here. We will not return to this hotel. We are definitely considering another chain. Oh and they used yo give you upgrades from time to time for Hilton honor members but I haven’t seen that in a long time. Big disappointment. Hoping our next stop will be better.

Whether traveling to Jacksonville on business or pleasure, this new contemporary Hampton Inn Jacksonville I-10 West, FL hotel is gorgeous and has exactly what you want. Located just off Exit 351 of Florida interstate I-10, it is in close proximity to downtown Jacksonville, Florida and also to commercial and industrial areas.This Florida Hampton Inn hotel provides comfortable rooms standard with a coffeemaker, iron and board, high-speed internet access, and complimentary movie channel. Jacksonville Hampton Inn hotel guests also enjoy On the House hot breakfast, On the Run breakfast bags (Monday-Friday), wireless internet access in the lobby, meeting rooms and public areas, coffee and tea in the hotel lobby 24 hours a day, and USA Today copies Monday through Friday.We love having you here at the Hampton Inn Jacksonville, Florida hotel!