Courtyard Jacksonville

Great place, fabulous service. Everyone on staff was super friendly.

I had an amazing stay at this hotel. From the moment I checked in, I knew I was in good hands. The gentleman that checked me in was great! My room was cleaned and the bed was comfy! After I checked out I got a call stating I left garments behind (wrong room), but I was shocked I got a call! I have never had a hotel offer to ship ANYTHING! That was above a las beyond. The clothing wasn’t mine, however I was still very impressed by the effort to return the items. I will definitely stay again!

My stay at this location was extremely disappointing and, at times, felt disrespectful. I only get to see my children twice a year, so this trip was very important to me. Unfortunately, even my kids noticed the lack of cleanliness, asking, “Do they not clean rooms here?”—which was frustrating, especially after I had requested room service multiple times without results. To make matters worse, there were renovations happening in my room during my stay, which was both disruptive and unacceptable. The pool was also unusably cold, adding to the negative experience. Dining was another letdown—the food took an excessive amount of time to prepare and was overpriced for the quality. Additionally, the lack of even basic complimentary coffee in the mornings felt like a missed standard for any hotel. Overall, this stay fell far below expectations, particularly for something that was meant to be meaningful time with my children.

The sad were amazing. *******, whom i booked through had outdated photos. I booked a room that happened to be renovated. Very nice but more what i had ordered. Staff went out of their way to get me what i needed. I'd stay again anytime. They don't have much of a fridge and no microwave. Laundry worked reasonably. Dryer took longer than at home.

Clean room, thanks for the suite, AMAZING staff! I love it here! 100/10 HIGHLY recommend!

Staff at front desk and bar were friendly and helpful. Room was clean and WiFi acceptable Room air/heat was very loud and pulsating. Loud enough to wake me. Found door to adjoining room was unlocked...glad I checked. Disappointed only platinum members get bottled water. Had to go out and get my own.

Mathew went above and beyond on several occasions to make sure I had everything I needed. His customer service and friendly demeanor was awesome. High 5 Mathew!!!

During my stay I did not order breakfast and I did not go to the bar.

The room in need of repairs. Dingy towels. Overall mildew odor was bothersome.