djsvlh
December 30, 2024
We have been traveling for the Holidays we have had multiple stays at your properties, however our experience last night at your property in Jackson TN was very disappointing, from calling property to reserved room, to checking in the staff was not the friendliest as we experienced at other properties. The cleanliness of the property is very questionable. Here is a list of issues 1 The elevator button was hanging on the wall by the wires 2 The Shower was disgusting the wall had something brown dripping on the wall and tile was very dirty and moldy 3 Ice machine on 4th floor out of order, based on overall cleanliness not sure how clean the machine is 4 Breakfast was not up to Holiday Inn Express Standard (I was looking forward to biscuits and gravy no gravy). The Pancake maker needs to be calibrated the pancakes were not very good, No chocolate milk and your famous Cinnamon buns were not ready had a 15 minute sign for over 30 Minutes and no napkins out had to ask for them. 5 The Coffee bar area was disgusting, the canister for decaf was not clean, and the counter was not clean. Overall was very disappointed in this property. As Holiday in express has been our go to hotel when traveling. See attached photos