Guest User
May 19, 2024
So, ouch. I’m a total died-in-the-wool Hilton fanatic, and I rarely have cause to complain about any stay whether it is a Home2 or a resort property. This stay, though, was troubling. This is NOT a resort property and the parking lot is just space behind the hotel. At $19 per night. Self parking, insufficient parking, lot being sealcoated. $19 per night. We had to walk to dinner the 2nd night because the 1st night we left for an hour and when we returned at 6pm we got the LAST space. Ummm. $19 per night. Next, we found out AFTER leaving things in our room and leaving that 1st evening that closing our door (even slamming the door) did not latch it. Only about 30+ pounds of lift on the handle of the closed door would latch it. Front desk seemed rather non-plussed by this revelation of a major security issue. Next, the blackout shade in one room just fell during our stay. We notified the front desk when it started and was asked “How did THAT happen?” Ummm, you tell me? And no offer to come try to fix it or anything. And, finally, it was in the 20s overnight. Heat did not work. Thankfully, the suite had a fireplace. Bed was comfortable. Shower was nice. Room was clean and quiet. Fridge was cold. Staff was friendly if not particularly responsive to the room problems. This property is undergoing a renovation and this may explain some or all of the issues experienced.