Guest User
January 5, 2025
This inn has 4+ stars on all websites. It may be a little expensive to choose for a year-end trip with my wife, but I decided to stay for a few nights because I thought my wife would be happy after she had just recovered from an illness. It is a high-class inn in Izu Nagaoka Onsen and has a good reputation. If that's the case, it should be as the reviews say. However, I wondered why these reviews were so bad. First, after making a reservation, the inn contacted me and said, "This is a non-smoking inn, so the room may smell of cigarettes, but if you wish to make it non-smoking, we will deodorize and ventilate it." In this day and age, it seems natural to deodorize and ventilate the room you stayed in the day before, but I thought it was a call to prevent unauthorized cancellations, so I asked them to deodorize and ventilate it. On the day of the stay, when I arrived at the inn, there was a smoking area next to the entrance, and I was exposed to cigarette smoke before entering. Check-in is done in the lobby, but is it in the order of arrival rather than the order of preparation? If the waitress forgets, you will have to wait a long time. Many other reviews praise the staff, but from the lobby to the room, they were constantly bragging about the inn and it took 20 minutes to guide us to the room. The 10,000m2 garden, which they boast, is not well-maintained and dirty, and they guide us to a facility (rock bath) that is no longer in use. The room is a maisonette type with an open-air bath. The toilet and the washroom were both once and twice. Perhaps because of this, the waitress gave us a long explanation even after we arrived at the room, and we stayed in the room for a long time. When we finally returned and went to the toilet, it was in the same state as the previous night's guest. We hurriedly called the front desk, and the waitress from earlier appeared and said, "That's a problem. I'll tell the cleaning person tomorrow morning." and started cleaning. It took nearly 10 minutes to finish cleaning, and without washing our hands, we opened the sliding door to the room and said, "We're done." When we asked, "Is the toilet on the second floor okay?", she said, "Shall we check it together?" We had no choice but to go to the second floor together and check, and we were relieved to see that it had been cleaned. We washed our hands in the washroom so that the waitress could see that they had not washed their hands yet. Then the sink drain would not drain. I told the waitress right away, and she stuck her finger into the drain with her bare hand to check, but it wasn't the drain that was the problem. The pop-up valve was broken and wouldn't rise. The waitress couldn't handle it, so she called the front desk, and the person in charge came. After checking that the pop-up valve was faulty, she was told, "All of these washrooms are like this, so there's no problem." I told her that wasn't the case, but she wouldn't accept it. The washroom in the room was close to the bedroom, and if I stayed in a room like this, the accumulated wastewater in the washroom would trickle out in the middle of the night, which would bother me and keep me up at night. But it was also a hassle to go up and down the stairs to the toilet on the first floor every time. When I asked, "Please show me the pop-up valves in the other rooms," the person in charge said, "I wonder if there's a room available," and tried to go back to the front desk, but the waitress said, "Maybe Sumida's is available." I was guided to Sumida, and when I checked, the pop-up valve would rise. The manager naturally replied, "The renovations were done at different times..." I was wondering why he was showing me the room, so I asked, "Are you going to repair the first room now?" and he replied, "You can stay in this room (Sumida)." He said in a condescending tone. It's true that the Sumida room may be slightly more expensive, but the Sumida room was older and had an open ceiling, so it was cold. However, considering the wait for the repairs and the sleepless nights listening to the sound of running water all night, I had no choice but to accept the offer. The waitress, who hadn't even washed her hands, carried my luggage and moved to the room. It was painful to move while the waitress smeared salt on me and said, "I'm glad your room was available." I pulled myself together and went to the private bath. This inn has five private baths, all of which are free. This is a very good service for families. After moving to the large public bath and enjoying the hot spring, I drank barley tea after the bath to prepare my body. After resting in the room, it was time for the dinner I was looking forward to. This dinner also has good reviews. When we went to the restaurant, a waitress who hadn't washed her hands brought us the food. Come to think of it, the waitress's body odor needs to be addressed or the food will taste bad. We started eating, thinking about this. The food that came out was just a set meal that the Japanese people eat, with abalone. In addition, the abalone here is not fresh and has a small liver. It must have been kept in an aquarium for a while. A fisherman from Aomori told us that abalone with a thin liver is because they were in clean water. A meal with a large number of dishes naturally takes time. The reviews read as praising this, but in fact it is a good inn for people who value quantity over quality, so we were disappointed, as we were not looking for quantity. I wonder if it is strange to serve free coffee in the lobby after the meal, which is accessible by going down the stairs from the dining area. To begin with, this inn is not barrier-free, and stairs are painful for the elderly. There are stairs to go to the bath. There are stairs to go to the meal. If you want coffee, there are stairs. Even to go to the vending machine to buy coffee, there are stairs. It is really inconvenient. Still, I felt ashamed to go to the lobby to drink the complimentary coffee. Before going to bed, I went to the private open-air bath, but there were few guests, so it was empty and I went to all five of them as much as I wanted. The next morning, I went to the same venue as the previous night to eat breakfast. I had breakfast like at a national inn and drank coffee in the lobby. Since I was staying for several nights, I was relaxing when the cleaning started. I returned to my room, got ready, and tried to go sightseeing. All the lights were off on the stairs and hallway, and I went down the stairs in the dark to the entrance, where the maintenance worker in front of the entrance was also working in pitch black. I returned from sightseeing early, but since the cleaning was done in the dark, no one would notice if I forgot to clean the toilet, so I returned to my room, convinced. I ate the same meal as yesterday, went to the open-air bath, went to sleep, had the same breakfast, and checked out, but there was not even a word of apology. Here are some things I noticed about this inn that I would like to write in my review. What bothered me the most was that although the inn's website states that the private baths and room baths other than the large public bath are all natural spring water, there is no hot spring ingredient list posted, and some people cannot enter because they do not know what the effects are, or what the indications and contraindications are. The inn's contractors and employees do not maintain a good working environment and are unable to do their jobs properly, which means that guests have to stay in rooms that are unsanitary and have broken equipment. They are afraid of losing smokers and do not even consider their guests' health. The waitress closes the distance between the guest and the waitress, so the guest opens up to the waitress and talks about themselves. The waitress closes the distance between the guest and the other guests by talking about the guest's personal information, and even asks them various things and talks about them, especially talking about where the other guests are from, and how there are guests who come to stay at the inn from far away, and the guests believe that there is no mistake because the waitress is honest, and the waitress praises the food and the inn, giving the guests the illusion that the food is good and the inn is nice. As proof of this, the night before, a hostess explained to a guest that the moon was a full moon when it wasn't, and the next morning, a guest said, "I was so moved by the beautiful full moon that I spent hours looking at it. Because it's a nice inn, the moon was particularly beautiful." The inn is an old one that has been renovated, so it is not barrier-free, and people with disabilities may not be able to evacuate in an emergency.
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