Hoshino Resorts Kai Izumo

Incomparable sea view, and there is a traditional theater to watch in the evening. Although I can't understand it, I just feel the atmosphere. As a hotel owned by HOSHINOYA, the location is impeccable. It is a bit far from Izumo Taisha Shrine and far from the JR station, but the service is good. The open-air hot springs also have sea views, and there is free ice cream. The meals are very good. It is available in a private room. The room is quite decent and the sea view is the highlight. The hygiene situation needs to be improved. After checking in, I found that the floor towel was full of hair. Fortunately, I told the front desk and they cleaned it again in time.

I can't imagine Hoshino being the kind of person who would expect customers to not say what they like or dislike. I told him in advance what I couldn't eat, but he replied, "We can accommodate allergies, but we can't accommodate likes and dislikes." Are you an elementary school teacher here? When I asked, "What if I leave something I don't like?" he said, "We'll throw it away!" How terrible in this day and age (angry). Upper management, please reconsider! The Imperial Hotel prepared a full course dinner for me using only my favorite foods. There are bad things like this in places that grow rapidly.

This is the worst hotel. Three days before I left for Izumo, I suddenly got a call on my cell phone in the afternoon, so I thought it was a reservation confirmation, and when I returned from my trip, I called back around noon the next day, and they told me that the hotel would be closed for a while because the road to the hotel was closed due to a natural disaster caused by heavy rain, so they would cancel my reservation. Since it was an act of God caused by a natural disaster, it is inevitable that they cannot operate, so I have no intention of complaining about it, but they only called me once with such an urgent and important message, and did not call me on my cell phone or home phone at all that night or the next morning. When I contacted them thinking it was a reservation confirmation, they unilaterally told me that it was canceled. I really thought that as a company operating in the service industry, they were taking their customers for granted. I had already taken the day off, booked a flight and a rental car, decided where to stay the next day, and made a travel plan for my trip, so the hotel's sudden cancellation request was such a big blow to me that I had to reconsider my entire plan, but the person who answered the phone explained that all the staff were handling the calls, but since there were so many people planning to stay, they could not handle individual requests, so I had to arrange another place to stay myself, and that there was another place in Tamazukuri, but they would not make reservations or adjust prices. Since it was the hotel that was causing me trouble by unilaterally requesting a cancellation, I would like to first say that even if it was an unavoidable situation for the hotel, they should not be rude to the customer, so they should prepare answers to questions that customers will naturally ask in the Q&A section from the customer's perspective, who will be inconvenienced, before contacting them. Also, it doesn't really matter to us that all the staff are busy responding to communications, and customers trust and make reservations because they have the Hoshino Resorts name, but I was disgusted by the low level of the staff who don't realize that it is a very pathetic corporate attitude to expose the internal situation and force customers to explain why they are unable to handle things. Hoshino Resorts has a good brand image, but when you actually stay at other facilities, the service level is low compared to the price.

Not far from Izumo Taisha Shrine, if you drive down a narrow and curving road along the Sea of ​​Japan side, you will come to Hinomisaki Lighthouse. In front of you is the entrance to Kai Izumo, and the staff will be waiting to guide you. I was overwhelmed by the lobby's walls designed to resemble a sunset and its wide atrium. I booked a room facing the lighthouse.The inside of the hotel had a view of the sea, so I was able to enjoy both the lighthouse and the sea, and I was able to see the lighthouse illuminated for a limited time only. The torch at night was not lit due to a problem with the equipment, which was a bit disappointing. I was looking forward to seeing the streaks of light running across the sea at night, but when I went to the lighthouse the next day, the receptionist said that. The room had a muted color scheme that brought out the lighthouse and the sea, so I just sat there admiring the view for a while.I don't think there are many accommodations where you can see the lighthouse. I always think of the staff at Hoshino Resorts, but they really treat you well and make you feel at ease. The food, which was one of the things I looked forward to, was made with local ingredients and was prepared with Izumo-related utensils, making it enjoyable both visually and visually.Of course, the hot food was hot, the cold food was cold, and the seasoning was exquisite and delicious. The water in the bath is so salty that your body will float, but it will keep you warm for a while after taking a bath.The local music of ``Kagura'' is also performed by the staff in a way that continues a fading tradition. Despite the heavy costumes, I was impressed by their intense movements. I wasn't really interested in traditional performing arts, but I feel like my perspective has changed. The only disappointing thing was that the window in the shower room was dirty, probably due to the sea breeze, and the light was flickering due to a problem with the lighting equipment.When I contacted them, they immediately fixed it, but unfortunately, after a while, the flickering started. started. Even though it's still a new facility. This would be something that a complainer would complain about, but for us, the hospitality, scenery, and baths were so good that it didn't bother us too much. Kai Izumo is an inn where you can prepare for visiting Izumo Taisha Shrine. After checking out, we headed back home after visiting the lighthouse and Izumo Taisha Shrine. Thank you for the good travel memories.