Guest User
July 15, 2024
If you are thinking of going to Balçova Thermal Hotel for the aquapark, DO NOT GO, because there has been no aquapark around for the last 3 years. We learned about the situation after checking in to the hotel. The reason I wrote this review is that the aquapark information and photos are still available on the hotel's website and tripadvisor pages. When I explained the situation to the hotel official, I received contradictory and illogical explanations. He told me that they had definitely written about the situation in their previous correspondence. When I said that I had not received such information and that I could show the correspondence immediately on my phone, he stated that they did not look at the correspondence and removed the web pages themselves, but each time the company to which the aquapark was affiliated put them back. However, if they did not cancel the link on their own page and put it back, there would be no problem. We shortened our stay at the hotel and received a small compensation, but the hotel officials did not refund our money. I present this situation, which does not comply with any commercial principles, here to prevent others from falling into the same situation...
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