Guest User
February 12, 2024
Unfortunately, there is not a single tangible thing in the hotel, neither the staff nor the rooms. We made a reservation for our foreign guests coming from abroad. We agreed for 7200 TL for two rooms and three days. We paid 5000 TL by card during the reservation. I wish we hadn't paid it. When we went to pick up our guests in the morning, they were waiting for us at the door with their suitcases, the rooms were full of cigarette smoke. They said that it smelled, the flushers were not working, there was no water in the cupboards, there was no internet, and they wanted to leave the hotel. When we asked the employee sitting at the reception for a daily bill and a refund of the payment we made, they did not refund 2600 lira, they made us a debtor and asked for 2200 lira. While we were talking, they announced that they would not refund the rest because we missed 4 people waiting for the reservation. Also, his defense with wifi was very funny, he could receive international calls 🤔
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