Marriott Executive Apartments Brussels, European Quarter

The quality of these apartments were POOR. I had to change apartments as the first one had such a bad bed I ended up sleeping on the floor. Second was not much better and the snotty reception person insisted they were all new mattresses. As I spend about 100nights in Marriott each year, that’s just not Marriott standard. The shower flooded the room every time you used it. I would not recommend this place

A nice and comfortable hotel to stay in with the family or two. The rooms are clean, tidy and are equipped with the amenities you need. The staffs are friendly, helpful and accommodating. Location is great and quiet. A good scenery that good for a staycation.

Marriott's most disgusting property. i want my money back for sure. I will complain Marriott corporate office as soon as we are back to USA. I dont know where to start, I am writing as I am still on the property. Place is disgusting, rooms are dirty, lobby is dirty and infact has no lobby. Looks like AirBNB's upgraded version. We regret to say we picked marriott over Hilton and whole family is regretting. NO AC working, NO toilet working. I still dont understand how come Marriott not doing any visual Audit of the place and ask local owner to fix it and make it high quality. Hotel next door looks better. Kitchen also has plates which has broken edges. I am just too disturbed about this whole seen. If you are travelling from USA to this place, just stay away, this is a run down place and highly disgusting. Even word disgusting has some standards and its below it. By the way laundry is also broken and dryers dont work. I am not attaching toilet pictures because pictures wont do any justification. Seeing is believing, Bathroom and toilet areas are really bad. BOTTOM LINE IS: THIS PROPERTY DOESNT QUALIFY TO BE A MARRIOTT PROPERTY ATLEAST IN USA, IT COULD NOT BE APPROVED BY THE MARRIOTT CORPORATE. MAY BE EUROPE IS DIFFERENT, BY ALL MEANS THIS PLACE IS DISAPPOINTING

My wife and young child were visiting Brussels for 2 nights. We checked in on July 3 at the Renaissance front desk. We walked over to the building for the Executive Apartments, which is obvious need of upgrades in the lobby, elevator and hallways. We went to our room on the 1st floor, and it instantly smelled strongly of cigarette smoke (and thus not an option for our young child to stay in). I went back to the front desk lobby and explained the situation. The lady at the Reception (I believe her name was Alicia), said the room was Non-Smoking, and shouldn’t have been smoked in, but gave us a new key for a new room on the 2nd floor. We opened the door to our new room, which smelled horribly like a chemical factory. We opened the windows and hoped the smell would dissipate, but realized there was no hope for that. It was as if the room was doused in cleaning solution to cover up something that happened inside. The room was also in desperate need for repairs and upgrades, especially the tiny bathroom. We decided this hotel was not for us, and I walked back to the front desk (with a headache from the chemical fumes), explained the situation, and it was as-if they knew exactly what I was talking about and agreed with me and allowed us to cancel and check-out. We then drove around Brussels for 2 hours to find another hotel that had vacancy, which we found at Steingenberger’s Wiltcher’s at a 5x higher rate than what we originally booked at Marriott Executive Apartments. This is the first time in my life I have ever had to check out of a hotel shortly after arrival. I thank the hotel for agreeing to cancel my reservation, the lady at the front desk was very understanding and helpful.

We arrived at 9:30am after a 8 hour trip and we thrilled that they were able to provide us with an early check in with no hassles. The rooms were spacious, clean and very comfortable. The restaurant next door, The Poet had very good breakfast and dinner with excellent service by Kalinka. The stand out employees at the hotel during our stay were Marina Paoli and Leia. They went above and beyond great customer service.

Agree with other reviews, property is dated and not clean. Our phone wasn't working, so having to physically go to reception every time we needed something is not ideal...especially when the cards in the room say "we'd be delighted to help". I reported this to reception twice, nothing has been done. Was told that the engineer would come in the morning. I am waiting...3 mornings later! Also there is no regular cleaning service for the apartment. I asked 3x for our apartment to be cleaned, again, still waiting. The service to the apartment is non existent. I wouldn't recommend this if you are expecting a marriott standard. Very disappointed with the service here. 3 stars given because of the size of the apartment, a good dishwasher and access to laundry- which was needed as we couldn't get fresh towels after daily use amd swimming so I washed them myself, not ideal for a family of 5.