Black Desert Resort

All the staff we met were very nice and at least tried to help - some newness showed as not everyone was fully trained or new answers to fairly basic questions. We knew the resort was still under construction and that there would be noise from time to time but what we didnt expect was routine dynamite explosions directly across the street from our room. Thankfully that ended early in the day so didnt disrupt sleep. The most important letdown was NO WHERE on the website or any communication we received did they inform us that the pool and hot tub are closed! The sad thing is the only reason we were given was its due to a railing needing repaired - all the pool chairs and everything are set up and ready to go. Publish this on your website so people are aware!!

I was really disappointed about my favorite sever JOY who was no longer there anymore! She was always new my drinks, food for my whole family! Very attentive to every single detail, including to split our kids's food and made sure they were all taken care of, and heard and listen to . She was such a joy to have her as a server and we always came back because she was there and now that she's not I'm never coming back again! because it won't be the same without her there her experience that we had she made us feel like Home in as if we were own house and so friendly and outgoing and kind and just made us feel like we are the only table she ever had! Even when she was busy with other tables. Very attentive to detail I never had to ask her what I needed. She already knew without asking my whole family came we celebrated graduation and our anniversary lunch and breakfast there she was the best server.!! Black Desert will be not the same without her there! And I will not be returning anymore because without her, it's not the same to come anymore she was the highlight and the gift with her working there! Now that she is not I won't return! I am local and i was very saddened that she gone. I walked out after I found out she was not there no longer. She was our number one best server! She was a Gem and black desert will not be the same and no will my business being there as well, along with my whole family and friends. We only wanted her as our server. We came for her!

it is on the fourth floor of a beautiful view that encompasses the golf course a small lake the mountains and the sun said if you’re dining at dinner. The chef has a limited menu of classic choices of prime, beef, salmon, as well as diverse scallops. .. Because you are eating at a fine dining restaurant in Utah, remember that alcohol is served in smaller quantities than other states. The menu is quite good and I enjoyed the diver scallops in a sauce that was made from a lobster reduction along with broccoli and Snow peas. I asked to have the broccoli replaced because broccoli to me has a scent that would overwhelm the sweetness of the scallops. I think the chef could have done a light dusting of rice flour on the scallops which were served beautifully, but did not have that brown beautiful score from being sautéed and butter with the rice, dusting of rice flour. They are building their clientele with some classic dishes, including prime, cut of steak and salmon and other pleasant dishes.

Madison and Whitney are absolutey great. Best experience you can have. They made us their signature drinks and always cared abaut everything.

Although I suspect this will be marvelous when it’s completed, it is not close to being completed. Positives: 1) golf course was lovely 2) staff is delightful (however they are understaffed, but the ones that are there are fantastic.) 3) Rooms are beautiful and will be great when finished Negative: 1) It does not feel like luxury but is charging luxury prices. 2) they put us in a room in the middle of a construction zone. Construction above us (painting the unit above, workers wearing masks and bunny suits so when we walked outside on our outdoor seating there were pain fumes and noise.) 3) there was no walking path to the main building (which is where the pool, the gym, reception, the restaurants, and the pro shop all are). To get there you had to walk through a busy street with massive cement mixers rebar and large machinery etc is all set up and working. My son tripped on stray rebar just trying to get to the room. 4) they say they will pick you up on golf carts so you don’t have to walk through the construction, but each time we tried to organize that no one ever showed up (three separate times, I suspect this is just because it is so new and they are understaffed and disorganized.) 5) the spa is accepting people but also is not finished. Steam room and hot run still under co struction. Again staff are as delightful and massages were great, but it seems like it’s not ready to be open. 6) in our room the internet didn’t work for a day, there was an electrical door that would not latch and other smaller details that I suspect would naturally be resolved if they waited to take guests when co struction was actually completed. Take home: 1) this will be a fabulous place when it’s completed. Wait at least 1-2 years before coming. Photos enclosed

Avery thank you for your recommendations knowledge and professionalism. You made my visit pleasant. Hope to see you again on my next future visit!!! 😊