Hoshino Resorts Kai Ito Reviews

When I arrive at the front door of the hotel, there is no guidance and we have to carry out heavy luggage to walk up the stairs. Meanwhile, no staff helps us at all. After that, there is no staff to greet us when we go inside the lobby of the hotel. Being a superior hotel, I don’t expect that we need to stand in front of the check in counter during check in. After several minutes, we finally being assigned to sit for the check in process. As it’s pricy of this hotel, there are many many choices with excellent service and food if you pay such amount or even cheaper.

Very nice hotel with perfect environment and great service. Just enjoy my stay spending here.

The hotel group has a standard

I booked this hotel because it was under the Hoshino Group. The hotel is in a good location, not far from the station. But overall it was not as good as expected. The dinner was very average. The worst thing was that there was a mess of quilts in the closet of the room. The moment I opened the closet, it was really hard to describe. I complained to the front desk, and the apology was good. I thought at least someone would come to clean it up, but nothing was done.

A hotel that did not disappoint. There is nothing much to comment on the hygiene and service quality. It is indeed a high standard of brand hotels. The overall decoration style is modern and comfortable, and the area is relatively large among Japanese hot spring hotels. Although there is no private hot spring, the public hot spring in the hotel is very good, and there is also a beautiful courtyard and foot bath, and a heated swimming pool. The food is particularly surprising, exquisite and delicious, and I feel that a dinner is worth the price. If I have the opportunity to go to Ito again, I will really consider staying again.

The environment is good and the location is suitable. It is a ten-minute walk from the station. You can walk there slowly when the weather is not hot. Breakfast and dinner are good. If you want to be comfortable, you can order hotel meals, go out for fun after breakfast, and soak in the hot springs after dinner.

I really like the Hoshino series and have been to many of them The feature of this series is that it will incorporate local characteristics and do some small activities, but remember to make a reservation in advance

First of all, I like Ctrip’s efficient service. The hotel does not have pick-up and drop-off service from Ito Station. If you have a suitcase, it is recommended to take a taxi for about 50 yuan. There are no scenic spots nearby and no sea view in the residential area. There is only a garden view that is generally neglected. Arrive at 2 o’clock. There was no reception at the door. Check-in started at 2:30. This hotel said check-in was at 3:00 and one person would check in. I was given a room first. I was shocked. I have stayed in ten rooms and never had a view. This one has no view at all, only the entire living room and bedroom. The window was half closed because there was no view. I immediately went downstairs and asked the hotel to change rooms. It was inconsistent with the order. The hotel said that there was no way. I immediately contacted Ctrip. I hope that the Ctrip guy can change it to a room with a large window. The view is still average, but I am very satisfied. The room is large and has an average size. There is also a strange Japanese-style sliding door that cannot be opened, which makes people think of bad service. And the food and beverage included in the restaurant is a bit lower than the average in the world. There are only two bottles of bulk water in the refrigerator for free. Other charges are not as good as the last time I stayed in Hoshino Kai Enshu Ito Kai. It is family-friendly and has a swimming pool with a cypress bubble. The other experience of the pool is very average. There are about a dozen rooms with half-windows and no view at all. It is completely meaningless to stay in such a room. There are very few rooms with a view shown on Ctrip. It is difficult to arrange for Hoshino World in Ito. The hotel is called Anzhen Express Hotel, which is the same but has a sea view. In short, the two areas in Ito are average. I used to make reservations frequently and was very disappointed last time. I only booked one this time and the experience was average. I just picked up a cheap hotel from First Line Sea View Hotel. Come to the room to experience it, especially the sea view is Inatori

The Japanese-style room is large, clean and tidy. The living room and bedroom are separated. The mountain view outside the window is beautiful through the living room. The swimming pool is constant temperature and there is a hot spring for bathing. The hotel's breakfast and dinner are Japanese-style, very exquisite and delicious. The hotel is very conveniently located a 10-minute walk from Ito Train Station. 20 minutes walk from the beach

The environmental services and facilities are good. At the same time, the catering service is also very good. There are also workshops arranged by the hotel. The family of four is very good. If the parking facilities can be improved, it will be more ideal

The whole family is satisfied The meal was a little bit bad

I had the most enjoyable stay at Hoshino Resort 'KAI' compared to any other hotel in Japan I've stayed at before. The staff's hospitality was outstanding, and both the interior of the building and our room were impeccably clean, making our stay very pleasant. During our stay, there was an event at the pool. The children got to ride boats, and at the poolside, they enjoyed activities like goldfish scooping, water guns, and creating bubbles . The staff made sure we had a ton of fun. Seeing the joy in my child's face made it a wonderful summer memory for us.

I stayed at KAI Ito for two nights for a long overdue and precious family reunion. It seems that a good chunk of their guests stay for just one night, but we stayed two, because we traveled far to get there. First night was fine (acceptable for what they charge), but the second day was disappointing. Beware. They are NOT geared for Renpaku (continuous stays)! 1. We declined room cleaning (e.g. no vacuuming) after the first night, but they said they would refresh amenities (new towels, etc.) We got fresh towels, but they left used tea cups and glasses uncleaned. We had to call to replenish toilet papers. I had to go to the front desk, because the fresh yukata (bath robes) they gave me was of wrong size. They didn't replenish drinking water. All in all, we had to call at least four times to get everything right for the second night. This would be okay for a basic business hotel, but we were staying in a fine resort.... 2. We followed a recommendation from our nakai-san (person assigned to take care of us) to take a bus to Mt. Ohmuro and take a lift up to the top for a "spectacular view of Izumo Peninsula." It turned out this lift had been shut down for at least a week for a two-week repair, and we learned about it at the bus station (there was a tiny sign in Japanese about the closure). I told a lady at the front desk about the closure, but the reaction I got was a curt "Oh, excuse us." I also mentioned we were able to find another nice place to visit, and she said, "That's nice." I wasn't sure if this lady would share the info with others, so they would stop giving wrong advice to more guests.... 3. Meals are highlights of a stay at a Japanese resort, but KAI didn't make an effort to serve a different menu on the second night. The meal was very similar to the first night with only minor variations. It was different from our experiences at other fine resorts in Japan (including another Hoshino resort.) There was also a bunch of other things that made us wonder about this place (too minor to remember but bothersome in their entirety). By the checkout time, everyone in our party was just ready to go. Instead of enjoying hospitality, I felt I was being forced to accommodate the way they wanted to run their place. Again, okay for a basic hotel but way below expectations for a place like KAI.

I was very satisfied with everything. I was impressed with the staff's service, the cleanliness of the room, and the open-air bath attached to the room. I will definitely visit again.