Top rated hotels in Istanbul

Somerset Maslak Istanbul
3.9/565 Reviews
Bosphorus
I have never faced such discrimination and sexism in my life. Last night my daughter (16 years old) and ex-wife try to check in but due to last name differences the front desk guy (Ali Bugra Ozdemir) said that they cannot complete. My daughter forgot her ID but she has all ID and passport details (even screenshots) and my ex-wife is her legal guardian (it could be proven with all physical documents). The front desk guy did not look any of them and try to find all alternative ways to reject them in the middle of the night. I drove more than one hour to bring passport to complete check-in. The location is very close to TIM Show Center and my daughter has an important year end show today. We choose this place for her to get rest and not to get stressed during the day traffic but the hotel brings us much more stress and their attitude was incredibly rude and trying to throw you out of the hotel. Front desk guy (Ali Bugra Ozdemir) and her colleagues think that they can decide who can check in according to their beliefs or whether they like the outlook. This is an extreme discrimination and I write again, I have never faced such behaviour in any part of the world and any hotel chain.

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