Roya Nova Residence by NewInn

Well equipped rooms with great views. Washing machine and cooking utensils available. This is on the Asia side close to Financial Center on top of a hill with amazing views. Grocery stores and restaurants nearby. The reception and lifts are impressive.

We literally had to buy our own pillowcases. They said they didn’t have 3 pillowcases for the 3 pillows in our apartment and just expected me to understand. They couldn't have bought some with part of the $940 I paid them??? They also gave us only 1 elevator access card for 2 people. They won’t give more than 1 card per apartment even if 4 people are staying in it. It caused a ton of issues because the front desk wouldn't keep it for us so whoever returned first could use it since they don't want to deal with issues related to New Inn -- even maintenance. Speaking of which, our refrigerator stopped working, and it took over 16 hours to get a maintenance worker to fix it. They also gave us only 3 pillows for 2 people and 2 bath towels for 2 people. My husband and I each use 2 pillows, and I use 2 bath towels (1 for hair). Finally, there was mold growing in the shower when we arrived. They kept saying I didn't understand that this wasn't a hotel but rather an "Airbnb business," but it isn't like a mom 'n' pop thing. This is a company with units in 12 buildings across Istanbul -- they kept using that as an excuse for why they couldn’t do things like fix the refrigerator or bring a drying rack sooner. They offer poor management and poor service and use the "it is not like a hotel" line as their excuse. They used to be great even a few months ago when my husband stayed at Roya Nova alone but just nosedived in recent months. We will never stay at one of their properties again.

The sewer line smell was all over specially kitchen and corridors. Whatever you need was not available as part of their homemade rules. It’s hard to believe you are in a hotel

Lack of WiFi, Lack of Amenities, Unhelpful Staff As someone who frequently travels for both work and leisure, I believe it's crucial to provide honest feedback to ensure the best experience for future guests. Unfortunately, my recent stay at this property fell short of expectations on multiple fronts. First and foremost, the WiFi connectivity at the hotel was virtually nonexistent. Despite bringing the issue to the attention of the staff and requesting assistance, the lack of WIFI was a major issue. This made it incredibly challenging to stay connected for work purposes and disrupted my ability to enjoy leisure activities and staying in touch with loved ones. Additionally, I was surprised to find that the hotel did not provide basic amenities such as clothes washing powder, dishwashing pods, and properly stocked soap dispensers. It's disappointing to encounter such lapses in service, especially considering that these amenities are typically standard in most accommodations. To exacerbate matters, when I contacted the staff to address these issues, instead of offering a solution, they insisted that I fill out a lengthy form and scan all passport details. However, given the lack of WiFi, it was nearly impossible for me to complete this task. It's incredibly frustrating to encounter such unhelpful and inflexible policies, especially when dealing with already challenging circumstances. The overall lack of attention to detail and failure to provide essential amenities significantly detracted from the quality of my stay. As a