Guest User
February 4, 2023
This hotel is the worst thing that could happen in Istanbul, and, in general, while traveling. The rooms do not match the photo. I had booked a “superior suite”, but in fact it turned out to be an old, shabby, cold, stale room. There is no heating in the rooms, I made this comment several times. They turned on my air conditioner, which barely worked and burned more air than heated. The bathroom is like a cave - the walls are icy, the floor is like stone, everything barely holds together, mold is everywhere. It's kind of creepy. The website says that there is sound insulation (for me this is important), but in fact there is a huge gap under the front door and some foam rubber has been glued on! Are you seriously????? I refused to stay there and asked for a refund, which, naturally, was refused. No one even met me in person, they just corresponded. The guy at the reception passed it on to the manager, the manager started writing to me “Svetlana, you are a bad person!” when I sent him photos of the room and asked for a refund for the 2 paid days. Then he just blocked me!!! Honestly, I couldn’t even believe a little that this could happen. Usually people try to settle the situation, despite the fact that I started the conversation very loyally, but apparently they don’t care about their guests. It’s strange for me to read other people’s reviews that everything is ok.
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