Buhara Hotel

Location was good, TV was not working TV remote was not working either, there was water all over the floor from the defrosted fridge, we told them but they didn’t clean so the rug soaked it up, there were no power points near any of the beds, had to do everything by the sink because that’s where power point was, we told them many times that there were no toilet paper but that was ignored as well. The view out the window was supposed to be city view but all you could see was a rundown house full of rubbish

We paid for 2 rooms at Buhara Hotel for 3 nights from 25.10.2022, When we arrive at the hotel they said that the hotel is full and they will give 1 room on another building and they will try to find another room somewhere else. After trying to find another room they said that they have only underground room one without windows. As we have 2 small kids (6 months and 3 years) we accept to sleep all on the first room until next day when they show us another room on the top of the roof very small and smelly. We cannot stay in such conditions so we leave it. As we payed it in advance throw a travel agency the manager of the hotel Memet said that he give as all conditions do he do not refund the next 2 nights unused and none of the room he could not provide from the beginning. So we remain also without the money (even if he said that the hotel is full and he could not give as the room ) the only room we sleep for 1 night was not in the proper hotel . so please avoid the hotel and the manager who keep the money from us without using their service