Burckin Hotel

The only good thing about this hotel is its location, apart from this there is not a single thing good about it. We booked two double win rooms with three children but we only found one double bed in each room with the size a bit bigger than a single bed; One room had a small guest bed with a very cheap quality mattress where you can feel every single spring of the bed. Upon asking at reception as we only have 5 spaces for 6 guests, the receptionist was unable to resolve the problem and was so scared to speak to the manager on the phone who was having some private time on the top roof of the same building. As we insisted the manager came down in a very angry mood and said he could not provide the sixth space as we did not request for a child bed in advance. This is so ridiculous and never had this experience anywhere in any hotel. We had clearly mentioned the number of adults and children when booked the hotel but they refused to fix the issue as they said we should have have separately requested for spare bed for a child. We asked the manager if we could speak to someone higher than him who knew how to speak to the guests at a hotel, so he said 'I am the manager of managers here' and I cannot do anything for you. He further said you guys had disturbed me whilst he was having dinner. I told him and my children are tired and starving here as we have been trying here to get space for our child where he could sleep. The room size was so tight that they could only fit those small sized double bed in there. Air Con controller was not working in one of the rooms. Cupboard handles and shower heads were broken in both rooms. I have taken some pictures of the chipped walls and broken skirting board. This manager never said 'Hello' when we first arrived at the reception to check in by the way. I can provide the pictures of the rooms if requested. Don't spoil your holidays by booking with Burckin Hotel.

Very disappointing with what I found compared to what I was shown at the airport. The room was very small , dark and beside that the bathroom was dirty. The shower had mold and hairs on the floor. When I told that to the receptionist he told me :"ok, sorry I'll tell my manager tomorrow "and after he ignored me completely. Only service that was nice was the transportation from the airport included in the package. I don't recommend it for the price.

I was very disappointed with this hotel. I arranged a room with a view - and the view we got was a tiny window positioned close to the main street. Me and my mum stayed here for 4 days - and we were terribly disappointed. our room was very dusty and extremely dark - no lights in the corridor no variety of breakfasts - everything seemed expired - the tea and coffee were outdated (tasted like water). the lift was working on and off - and sometimes we had to walk up to our room because the lift was inoperative. Poor Quality service - the hotel room was also smelly - and there was no tea or coffee - the room was extremely small we could barely move. the toiletries were horrible - the toothpaste had only air inside it and no actual paste - the toilet smelled a lot Unfortunately, I will not be coming back to this hotel

I had great experience at the Burckin hotel in september 2022. would NOT have been possible with the front desk staff & this young man who helped us with our luggage all the time . The roof top restaurant staff is super friendly especially Wahap Hendemir so personable, help us with all our questions and also gave me ideas where to go and take pictures. The view at the roof is so amazing . The food and wine were super good, especially the l coffee lattes and teas Front desk was very helpful and dedicated to our experience in every way. Specially calling the 20 taxis we during during our stay Thank you to the Burckin hotel for the great experience!!

It is the most horrible hotel with very small and very dark rooms. Staff is not at all cooperative. Rooms are terrible, no chairs, no lights, no water, tea or coffee…. Not at all Recommended for the stay. There are many good hotels just next to this hotel with same price.