I wouldn't wish this experience on anyone.
After we checked in, our room was first checked to see if it was "ready" and then we were taken to our room. On the way there was the first shock. A completely different, very old building, in the entrance area a washing machine with a mountain of bedsheets and towels from the hotel. Very narrow and dirty spiral staircases. Our room on the 2nd floor. Floor in different colors and completely broken, bed a thin mattress on a chipboard. Sockets all loose and some on the floor (electrical cables lying around exposed). And generally dirt, dust and hair, etc. everywhere.
We had to pay €20 extra per night for a different room, which we did not agree to. After a long discussion, we got a different room.
The room was a little better than the previous one but also very bad. Mold in the bathroom, dirty walls, dirty floors, etc.
The towels and bedsheets all had some kind of stain on them.
The service was very bad. The lady at the reception doesn't speak English, Turkish or German.
The room wasn't cleaned once in 7 days. For fresh towels and even toilet paper you had to go to the other building and "request" some.
The furniture we had was a VERY uncomfortable bed, an old couch, a non-functional air conditioning system, and a leaky bathroom. The doors are 10 cm too small for the frame, and when the door was closed there was a huge gap at the bottom where animals or other things could easily get in.
The location was bad in that respect, as it was a very unpleasant corner and you were afraid to walk around there late at night.
Unfortunately, there was no real help from Trip.com support during our stay.
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