Holiday Inn Istanbul - Old City

Very clean room, the staff are very friendly and willing to help, the location is perfect, right beside the city center! Will definitely recommend friends to stay here!

Unable to get refund after all Valid reason but still cannot go for win win situation.At least return 30% bad HR and profit oriented

Internet in the hotel is bad, so, bad for business people. The lobby and restaurant are nice, well furnished and clean, but room looked little shabby and old.It’s livable, but it is defenetly not worth 150euro per night. + location is super touristic, even hard to find Uber.

👍🏻decent breakfast taxi stop right next to the hotel early check-in 👎🏻poor service poor communications between hotel staffs I stayed in two rooms; one facing parklot, the other facing opposite room's window. poor views in general.

Great location, excellent breakfast and amenities. I stayed six nights (between 22 and 28th Jan 2024 in Room 406), and Muracettin and the team, including Hilal, especially ever smiling, Gigdem ensured our day started well at the breakfast. Daily housekeeping was done to a good standard, thus returning to the hotel every day after busy exploration and shopping was always pleasant. Fatih and his colleagues, including Kamel at the reception, were readily available to provide assistance or any information required and were truly helpful. In terms of main attractions, say the very end of Sultanahmet, where the Blue mosque and the likes of Hagia Sophia is about 25 - 30 min walk. Notably, the hotel is so close to the main shopping district of the old city of Istanbul, including the vibrant grand bazaar and hundreds of wholesale and retail outlets. Hotel's restaurant provides handful choices, I tried the 3 course menu for 450 (Lira), which was quite reasonable. If I need to be so critical, I would urge the hotel to consider upgrading the bathroom outlook. Otherwise, everything in there is perfect and in full working order. The city view from my room, especially the minerat of Kamal Pasa mosque and the azan (call for prayers) for me was so heart touching and sentimental. For the first time in many years, I felt so emotional to leave this place, thanks for the team who showed so much of love and care. There is a health club within the hotel where all types of massages including hammam (payable) and sona (free), are available. I wouldn't choose anywhere else on my trips to Istanbul!

Poor service by the hotel reception staff. Arrived at 6am in the morning, just wanted to have a short break between the connections flight，So I paid whole day room fare. The hotel did not offer any IHG diamond elite members benefits — no complimentary breakfast, no late checkout, they even reminded me must checkout at 12 noon and ring the room right at 12。 The room was on fifth floor and quiet noise from the outside air conditioning system. Much poor service and room quality than the crown plaza nearby. Definitely Will not come back again for this hotel.