Lionel Hotel Istanbul Reviews

Response from Property: Dear Guest, Thank you for taking the time to evaluate our hotel. And while we are truly dissapointed to see that we were unable to meet your expectations at all, we would very much like to know the causes thereof in order to make necesary improvements. We hope we can have the opportunity of welcoming you back in order to demonstrate our best services. Sincerely,Zara Ashyrova Guest Relations Representative

Response from Property: Esteemed Guest, We are sorry for the delayed response.At the outset we would like to share our sincere appreciation for your generous comments. We were so delighted to know that you felt like home at our hotel and mentioned all points of our services. Feedback such as yours is very valuable and provide a motivation for the team members of Lionel Hotel Istanbul. As you have shared on your review, our staff and breakfast are some of the highlights of our hotel. It will be always our pleasure to welcome you as our guest. Sincere regards,Zara AshyrovaGuest Relations Representative

Response from Property: Dear Valued Guest,First of all, we would like to sincerely apologize for the delayed response.Thank you for your review and for staying at Lionel Istanbul Hotel.We are sorry about the situation with the smell in the bathroom. We wish you had contacted us at that time and we would have been happy to come up with best solutions for you. However, please accept our sincere apologies for all the inconveniences you may have had during your stay here with us. As for the staff, your remarks were taken into serious consideration and we would like to take the opportunity to tell you that since then we have improved our services a lot. We hope that you will choose us again and we will certainly make sure you are well taken care of this time.Kind regards, Zara AshyrovaGuest Relations Representative

Response from Property: Dear Valued Guest, First of all, we apologize for the delayed response.We would like to express our sincere appreciation for your generous rating and kind words about your stay at Lionel Hotel Istanbul.We were happy to note that you had a nice stay and that you liked our location. Also thank you for your kind words regarding our staff. It will always be our pleasure to serve such valuable and kind guests like yourself. Definetelyi we are looking forward to welcoming you back in the near future. Kind regards,Zara AshyrovaGuest Relations Representative

Response from Property: Dear Valued Guest, First of all, we are sorry for the delayed response.Thank you very much for your kind review. We were very pleased to know that you liked our hotel. It was and will always be our pleasure to welcome you as our guest. Warmly welcome to stay with us again!!With our very best wishes, Zara AshyrovaGuest Relations Representative

Response from Property: Dear Valued Guest, First of all, we are sorry for the delayed response.Please accept our sincere thanks for your kind words regarding our hotel and its services. It was a true pleasure for us to know that you had a comfortable stay at our hotel and that our location was convenient for you. Your most flattering comments regarding our staff, breakfast and spacious rooms were forwarded to the related departments and they certainly provide a great motivation for each of us here at Lionel Hotel Istanbul. Together with our entire team we very much look forward to your return visit. Sincere regards, Zara AshyrovaGuest Relations Representative

Response from Property: Dear Valued Guest, First of all, we would like to sincerely apologize for the delayed response.We appreciate your feedback and would like to inform you that the issues you brought to our attention were addressed to the related departments; Please be informed that since your stay we have improved our services a lot and would kindly like to ask for another opportunity to demonstrate you our best services and the finest Turkish hospitality.We look forward to your future visit in the hope of offering you a better experience. Sincere regards,Zara AshyrovaGuest Relations Representative

Response from Property: Dear Valued Guest, First of all, we are sorry for the delayed response.Please accept our sincere thanks for your kind review of Lionel Hotel Istanbul. We hope to have you back soon and remain, With our very best wishes, Kind regards,Zara AshyrovaGuest Relations Representative

Response from Property: Dear Valued Guest, First of all, we would like to apologize for the delayed response.It was truly a pleasure for us to know thad you felt relaxed and comfortable during your stay at Lionel Hotel Istanbul. We were truly grateful to have been so generously rated and wish to express our sincere regards, Zara AshyrovaGuest Relations Representative

Response from Property: Dear Valued Guest, First of all, we would like to sincerely apologize for the delayed response.Thank you very much for sharing your experience as well as the nice pictures of your moments at Lionel Hotel Istanbul.We were delighted that you enjoyed our hotel and facilities. Thank you for mentioning all points of our services. We were truly happy to read that you enjoyed especially our spacious rooms, comfortable beds and restaurant/breakfast which are features that get a lot of praise from our guests. As for location, we are sorry that it was not convenient for you. However, we hope very much that it was, nevertheless, not too difficult for you to reach both historical and modern parts of the City, which are by taxi 15-20 min drive and by public transportation 30-40 min away from our hotel.Once again thank you very much for staying with us and your kind review. Together with our team we look forward to welcoming you back to our property in the near future. Sincere regards, Zara AshyrovaGuest Relations Representative

Response from Property: Dear Guest, First of all, we would like to sincerely apologize for the delayed response.We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. We wish you had shared your concerns with us on time and we would have been happy to provide you a room move and to ensure your comfort. However, please accept our sincere apologies for the inconvenience you had during your stay here.We hope to welcome you back to Lionel Hotel Isanbul to make sure you are well taken care of. Sincere regards,Zara AshyrovaGuest Relations Representative