Nikita C
September 13, 2024
Cheers Hostel is ideally located in Istanbul, with major attractions like the Hagia Sophia, Blue Mosque, and Topkapi Palace, just a short walk away. This prime location is perfect for exploring the city's key landmarks. However, several areas need improvement. The building’s safety is a significant concern due to uneven floors that seem damaged by earthquakes. These issues should be addressed urgently. Additionally, the lack of room keys is a security issue—providing keys or a secure access system would enhance guest security. The beds are uncomfortable, affecting sleep quality, and upgrading the mattresses or adding more comfortable bedding would greatly improve comfort. Noise levels are also problematic, as the loud music from the bar makes it difficult to sleep or have a conversation. Implementing quiet hours or soundproofing rooms would benefit guests who prefer a quieter environment. The bathrooms are clean but would benefit from anti-slip bath rugs in each dorm to enhance safety. On a positive note, Fahir, a staff member at Cheers Hostel, truly stands out. He was incredibly helpful, friendly, and funny, and even knew some te reo, the indigenous language of New Zealand. Fahir’s charm and attentiveness made a significant difference, helping to resolve a booking issue and making the stay more enjoyable. Overall, while the hostel’s location and Fahir’s exceptional service are notable highlights, addressing the safety, security, comfort, and noise issues would greatly improve the overall guest experience.