Perapolis Hotel

We booked this hotel months in advance for our trip to Istanbul next month and they cancelled the booking at the last minute. We were working to a budget and managed to secure a good rate by booking 10 months in advance, they cancelled at the last minute it isn't easy to find a room at the last minute and all the prices had doubled. If you are looking at a few hotels I would go with another one as these people are very dishonest. We contacted then to try and resolve and they claimed they didn't get our booking correctly and reserved the wrong room and now have no availability, even though websites were showing they had availability. Don't trust booking with these guys as you will be left without somewhere to stay last minute and end up paying double. Be very aware especially if booked with free cancellation or on tight budget. It might be easy to find another room easy if single or a couple but with kids very hard last minute at a good price. They just want more money with last minute booking than what you paid months ago.

Pros Cihan was extremely friendly and helpful during our stay Room was cleaned daily Bed big and comfortable Elevator made it accessible for my pram Good location Cons 1. The baby bed I was promised at the beginning of my stay was damaged by the previous guest. I I informed management and they said they would buy another one, however this did not happen during my stay. This meant my son had to stay with me 2. At times their was an awful Noise from the bathroom. Cihans younger brother informed Mr that I would need to shut off all the plugs by the safety fuse box and turn them back on. This was a headache as it would need resetting twice per day 3. Breakfast was mainly cold. I was looking forward to different types of Turkish breakfast but this was not available. 4. An awful smell would come from the bathroom intermittently . I informed Cihans brother and he again said to reset the fuses by the fusebox.

It was my first time in that hotel. I appreciate everyone who works there. There is tasty breakfast. Nice, positive staff at the hotel. Gorgeous view of the marble sea and the sultanahmet mosque from the terrace. Everything is near hotel. I'm going to rate 5 starts. Excellent service guys))) Selamaleykum from Uzbekistan.

Booked Perapolis in February, 3 months prior to our holiday. Arrived in Istanbul on May 13th 2022 with 4 exhausted children after an early morning flight to find that the hotel that we had paid for didn't have any rooms for us. They hadn't completed the booking and had booked the room out to someone else having taken our money. The hotel owner found us apartment rooms belonging to some of his friend's in the neighbourhood. These were in poor condition so I refused to accept them. He then found us a room in the hotel opposite, again belonging to his friend. This room turned out to be cramped, smelly and start leaking water from the ceiling during the night. They then found us another room in a hotel which while better didn't have enough beds for us. This was an absurd experience, lugging our suitcases up the cobbled streets from hotel to hotel. Upon our return, I reported this to the booking website and left a negative review for the hotel. A customer relations person investigated and contacted the hotel. The hotel told their own incorrect and absurd version claiming that we had confirmed that we were happy with the outcome before we left. How would anyone be happy with such a nightmare holiday? We even sent them video evidence of the leaking ceiling. They are fully aware that we did not get the rooms we paid for and still they have done nothing to rectify the problem. Can you imagine as a mother arriving after a long journey to your hotel, with 4 young children in a foreign country to find that the hotel you paid for months ago has no room for you? Then you get moved from hotel to hotel, put up with smelly, cramped, leaking rooms, almost miss your flight back and somehow Perapolis hotel claim you are happy with the experience. Avoid this hotel.