Hhk Hotel Downtown

The experience was great. Staff was super helpful and passionate. They even gave us leaflets about attractions and tours nearby with detailed explanations. Would recommend!!

I booked queen size single bedroom but they provided 3 bed room with dusty bedsheets.

My partner and I have just returned from a trip to Istanbul and we stayed in the HHK Hotel Downtown. The level of customer service we received from Orhan, Erdogan and Ahmet was truly five-star. Every request was met with promptness and professionalism, and their attention to detail was impeccable. They were always ready to assist us with any questions with a friendly attitude, making us feel right at home. Their local knowledge and willingness and organising a tour of the city help made our trip even more enjoyable. The hotel's rooms were clean, and the breakfast was very good with a nice selection. The location was perfectly situated with its close proximity to the Grand Bazaar and the Blue Mosque with easy access to all the major attractions. Overall, our stay in Istanbul was nothing short of perfect. The combination of the city's rich history, vibrant culture, and the outstanding hospitality we received made this trip unforgettable. I highly recommend visiting Istanbul and staying at this wonderful hotel. You won't be disappointed!

The stay ay HHK was absolutely horrible. I had bed buhs in two of the rooms that I stayed in. After changing to a third room I ended up in a basement where no windows could be openen. It super extremely humid. When enetering the room it was not cleaned. There was dirt, hair, insect skins and glass all over the floor. The bathroom was also dirty. Sitting on the super small toilet was barely doable because the lit kept falling my back. In 5 nights I had 15 hours of sleep. The hotel did not want to provide a compensation for a laundry service to wash al the clothes in the suitcase. It was next to the bed for 3 days so potential bed bugs might be in there. Travelling to another destination I didnt want to bring the suitcase there with me and unpack cause of the potential bed bugs in there. The man said “it’s not in our hands the bed bugs and maybe they are not in the suitcase”. Clearly the most dumbest thing I have ever heard. Please go lay down for three nights in a bed full of bugs… my whole body is covered with bites.

The hotel is in a restored mansion with a special charm. It's located up a steep hill, but as noted the views (night and day) are absolutely incredible. The location is very central if you're a tourist- we walked almost everywhere for 5 days, barely needing to take public transit (it's 10 minutes walk from a metro station as well) Staff are all kind and helpful. Definitely will look to stay here again.

We returned to the HHK after being once previously in summer 2012. And sadly it doesn't seem like anything has been done to the hotel in all that time. Firstly the good : The views are amazing. At this price point I find it difficult to believe that there are better views of the Golden Horn in the whole of Istanbul. The staff are friendly enough - especially Nu (Noo?) the barman/handyman. Check in and out was easy and the outdoor facilities were clean. I can't comment on the wifi as I used an Esim throughout my stay. Breakfast was ok - best to get down early as items didn't seem to be replaced. HOWEVER: The place is badly in need of some TLC. The wooden facade is peeling and scruffy in parts and needs painting. The room was sub par, on the point of being unacceptable. There was a hole in the bedsheet that had been (hopefully) just put on. The shower holder had clearly snapped off some time ago and therefore it was not possible to have a proper shower - unless you have a kind partner who'll stand there holding it over you... The toilet seat was extremely loose as well. The bedding can only be described as the equivalent of a large bath sheet that didn't cover 2 people. The air con worked well though. All the above are in my opinion easy fixes, both financially and the amount of work required and it's baffling why they are not addressed. There's nothing wrong with this hotel that a minimum of effort and investment can't easily rectify. The immediate area is a little run down but didn't feel at all dangerous. It is very handily placed for the metro - 10 minute walk and then 2 stops and you're in Taksim Square. It's about a 20 minute walk to to the ferry point and a little further to the Blue Mosque, Hagia Sophia etc.