Great Fortune Hotel & Spa Reviews

At the lobby they were very friendly and hospitable, my biggest annoyance was the breakfast and the location of the breakfast, roller blinds that were constantly fluttering due to the wind and so you get the sun in and get very warm, staff not friendly, comes no smile or welcome, do not look fit, and the breakfast and hygiene were not optimal, we often have to wait for our cutlery and plates until it has been washed before you can start your breakfast and the cutlery and plates always get soaking wet so get your paper napkins to dry it yourself. Once I said to the waitress if she can arrange a plate for me, Mrs. Said that the woman who does the dishes is not there yet and she just stood there with another colleague and then I said would you like to wash a few plates for us so that we can go eat? She then said that she didn't come to work to do the dishes. Another guesthouse started washing its own plate, which I don't think is nice

We arrived at the hotel before check-in, they picked up our suitcases and we went sightseeing. When we returned they took us to some rooms in a basement, without windows. As you went down the elevator you got a terrible smell of humidity and pipes. One of the rooms had a half-made bed, both furniture was old and broken. Indescribable smell. We went back to the reception and showed him the reservation through trip which showed the reservation for two standard rooms with city views. The receptionist told us that our reservation was for two cheap rooms without windows (I didn't know that in a 4-star hotel they could put you in a room without a window), but he quickly offered a better room for 15 euros more per night per room (60 euros total). I called trip customer service. I was assisted by Alejandra who calmed me down and got in touch with them. (Thank you very much Alejandra). The problem apparently arose due to an intermediary that Trip works with. While I was trying to solve the problem over the phone, the rest of my companions were insisting on selling cruises, dinners, and airport transfers (we seemed like the protagonists of a bad joke). They showed us the other rooms, which were in a different hotel. Getting to the other hotel was another adventure. A bellboy (a charming young boy, the only redeeming feature of the hotel) guided us through streets full of construction. We agreed to stay in the rooms they offered us, we advanced the payment of 60 and trip promised a refund (in two days we had the refund in our account). The breakfast at the great fortune design, where we ended up sleeping, was non-existent, since the coffee machines didn't even work and the solution they gave us was some sachets of soluble coffee, when we filled the cup with hot water it also filled with particles black, there we decided that we would have breakfast outside. I'm not going to mention the rest of the breakfast. We had breakfast outside, with the expenses that entails. The hotel where we ended up staying lacked the services contracted in the first hotel (heated pool and breakfast on the terrace with views) and was in a worse location, in streets full of construction during the day and deserted at night. Think carefully if you want to book at this hotel, your stay may be in an unhealthy basement with the smell of pipes.

Great location with good restaurants within walking distance. However, the rooms are very narrow. It's a challenge for two people. You have to climb over the toilet to get to the shower. Not suitable for older people or fat people.

The rooms are small, the spa is terrible - cold, small, dirty, under renovation. There is no normal toilet compartment - a translucent glass door without a hint of sound insulation. And the most unpleasant situation is that the cleaning lady STOLEN some things, rummaged through things, the administration doesn’t care, they were just rude. I don't recommend it.

Very good, close to the center

One location of the hotel is good, the rest is disgusting, dirty hotel. The air conditioning in the room can be said not to work, all the furniture has long been in need of replacement. It’s better not to go to the restaurant, the dining room, the cooks smoke right in the kitchen, the chairs are all greasy. In a word, disgusting. If you don't want to ruin your trip, don't stay at this place.

Very good and friendly staff

Small rooms with basic furniture, they only show photos of the best rooms they have. Breakfast is horrible, İ was only able to eat some cheese and fed the resident cats with the ham. Nothing is good quality in the miserable roof terrace called restaurant The water is only dripping for over 100 euro per night, if you want to take a shower you must go to the spa facilities in the basement. Very disappointing, have no idea how they got the four stars. İnferior rooms with glass bathrooms sold for 'superior'

Location was good service very good Brother Burhan especially he did best for us thanks a lot for all staff we will back again. Staff really good hotel close to every where ayasofya blue mosque very close................................

The room is very small and even after requesting during booking about the hotel when we went to check in they still gave a small room. Also requesting for late check out the person said yes then he was on day off on the day we were to ✔️ out n the other person insisted we check out at 12 when we had requested for 3 and booking of cab by them for 3. He insisted that we leave the room and said the cab will come at 3

I recently stayed at this hotel for six nights in June and had a mixed experience. The staff was polite and helpful throughout my stay, which I greatly appreciated. The location of the hotel is very good, within walking distance to major attractions such as Hagia Sophia Grand Mosque, Blue Mosque, Basilica Cistern, and the Grand Bazaar. However, I was disappointed with the cleanliness of the rooms. The first room they gave us was so dirty that we had to ask to be moved to another one. The bathroom was filthy, and the minibar fridge had a terrible odour. When we mentioned this to the reception, no one seemed interested in hearing our reasons for wanting to move; they just immediately asked if we wanted to see other rooms. Additionally, the second room was not cleaned properly during our stay. This aspect definitely needs improvement to ensure a more pleasant stay for future guests.

It was great experience for me. Location was perfect it’s close to everywhere. Most of things by walking 5-10 minutes maximum. Staff also really helpful that’s why I will back again. Thank you very much for your hospitality………………………………..

I stayed at the hotel for just a couple of days and was absolutely delighted 😍😍 1. the first thing I would like to note is the excellent and convenient location of the hotel 2. delicious fresh breakfast on the terrace overlooking Istanbul 3. friendly staff ready to help and solve any issue 4. A big plus is that the hotel has a spa. After long walks you can relax and unwind I will definitely come back and recommend this hotel to everyone.

I really like it it was great experience for me defenetly ı gonna back again. I really appreciate the hotel workers they are very helpful and respectful. The workers Burhan Rıdvan front desk other workers they are very helpful. Next time I will back