SHU HUI
February 8, 2025
The bed sheets in the hotel are not clean, with many small curled hairs and red stains. We reported the room condition to the front desk staff, but the middle-aged man at the counter had limited English skills and could not understand us. Later, we used a translation app, but he asked us to wait until the next day to change the sheets.
We cannot accept used bed sheets, so we requested new ones and said we would change them ourselves. However, the sheets they gave us also had unidentified stains.
When we checked in, we informed the hotel that we had booked for three days and that we would leave our trash outside the door. We did not need housekeeping or any restocking of supplies. We also mentioned that we would collect plastic bags from the front desk for the trash bin.
Despite this, on the second day, the housekeeping staff still used their key card to open our door while we were all inside, indicating that the front desk had not communicated our request. On the second and third days, the front desk staff spoke better English and understood our needs.
We stayed in a four-person room, but the space was very small. We could only open one suitcase at a time, which was very inconvenient for us!
The bed was comfortable, and the hotel was very close to Taksim Square!