Guest User
September 24, 2023
Booked this hotel because of it’s perfect location near Taksim and Istiklal. Checking was at 2 pm, but was not ready. They said come back after one hour, we came back after 2 hours but still not ready. When we we finally got the room he apologized before we seen the room for bad cleaning. And it really was. Room was not what we had booked, much much smaller and no balcony. The fridge did not work, the AC had really seen it’s better days but worked, was mended with tape. And it was black mold in the shower. The curtains had slipped out of their tracks and were hanging half out of the track. The beds was not good, bedsprings creaked and you could feel them through the madness. They forgot one bed blanket, I went down to ask for it and they said they would be up with it at 10pm first night, at past 10 we said that they could bring it next day, I slept with a beach blanket. In the next evening still no blanket, it came at 10pm after a reminder. Hotel was fully booked so changing was not possible. Felt sorry for the staff, they were very polite and nice, but short staffed. To bad they don’t maintain a good standard, cause even if the room was small, if they did the maintenance the hotel is in a perfect spot and the room itself, was nice painted.