Raffles Istanbul

The best hotel in Istanbul! The hotel is connected to Zorlu Center which has all the Luxury shopping brands and several dining options to choose from. The hotel itself is clean, best customer service, and has all the facilities you need. The Spa is really recommend as it is one of the largest in Istanbul.

We had a very unpleasant experience with stuff at the lobby , being there for Christmas Eve , me & my sister decide to eat inside the hotel rather to go out so at 10 pm we came down to the lobby where there is lounge area , for almost 15 minutes we saw that the lounge staff is passing us without asking if we want to order so I called one of the waitress and she came toward us with furious gestures before I start asking she said to me do you have a room in the hotel and I said yes , she continues what’s your room number and I replied , again with the cold face and rude behavior she continues ‘ under the name ?’ And I replied, she turned back to her desk without asking us what we would like to order and From her desk she went straight to reception to verify my information!!! My jaws dropped when I saw this , really rude & unprofessional behavior I was in complete shock that she even went to reception to verify the information, but the worst part was that after she verified and actually saw that we are the guest of the hotel she turned back to her desk and continued ignoring us , I never ever seen in my entire life a waitress permits herself to act like this with 5 star hotel guests, at this point we asked another waitress that if she can took our order , we then asked her if the hotel have another restaurant and she replied yes but the kitchen is closed after 10:30 pm , I don’t recommend this hotel for anyone that wants to enjoy the hotel facility, the staff are not guest friendly, the dining section is in some floor but for person like me that wants more easy snacks and chill area wasn’t really good option, not to mention that when we came back to our room we really felt so heavy and frustrated by this behavior, we were supposed to go today to lounge before departing but as for yesterday experience we just decide to check out soon and leave the hotel because we didn’t like to tolerate the attitude of this waitress ( she is the short women with short brown hair ) I suggest the general manager to see the video of yesterday and review their staff!

Perfect hotel Location، cleanliness, and the the best service Even they give us the till 6 pm bacause the flight was at 9:00 I've been in Istanbul in luxury hotels But the raffels is the best ever in all the details

Nice location

My wife and I had a fantastic 7 night stay at this amazing hotel, from check in to check out everything was perfect, huge thank you to Andrew Steele and his entire team. We stayed in a Bosphorus Suite on the 18th floor, which was stunning and the views from the huge balcony were spectacular. Kadir Kalay, the assistant Director of Room, was so kind and thoughtful, each day he would ask how our stay was and if he could do anything to assist us, he is a true gentleman. We also had access to the Bosphorus Lounge on the 22nd floor, where we experienced wonderful hospitality courtesy of Eralp, Cuneyt, Ilyas, Hakan, Cagri and Bunyamin. The all day a la carte menu and the drinks menu were perfect, a wonderful selection. We enjoyed all our meals with the same stunning views of our suite, overlooking the Bosphorus and the Asian side of the city. We thoroughly enjoyed our breakfast each morning in the Rocca restaurant, where we were greeted by Cansu, with her warm smile and Terfik, who ensured we experienced a wonderful start to our day. The spa and indoor pool are fantastic, my wife and I both enjoyed the super relaxing treatments we had in wonderful surroundings and spent many hours relaxing by the pool. The Lavinia lounge, in the lobby is a lovely place to relax and enjoy delicious cakes and drinks, thank you Pinar. We highly recommend this hotel if you are planning a trip to Istanbul, book now and experience amazing restaurants, bars and most of all spectacular hospitality. 100/100.

What can I say about the raffles? We stayed at the raffles Istanbul for 4 days and it was perfect in every respect. Incredible service especially from the concierge team. Great restaurants. Fantastic spa. Location is awesome also. I also stayed at the ritz Carlton right before the raffles during the same trip and the difference is night and day. (Side note, do NOT stay at the Ritz Istanbul.) I have to say that every detail of our trip at the Raffles was great and we’ve already decided to check out their other locations in our future trip.

The team is well trained to welcome warmly and pay attention to guest details from the arrival moment to the departure. The place is very clean, and quality of food is up to the level of expectation. It is a quite place to have a rest, and the access to the Mall is an advantage. The received service has exceeded the value of the money paid during the stay!