Raffles Istanbul

The best hotel in Istanbul! The hotel is connected to Zorlu Center which has all the Luxury shopping brands and several dining options to choose from. The hotel itself is clean, best customer service, and has all the facilities you need. The Spa is really recommend as it is one of the largest in Istanbul.

We had a very unpleasant experience with stuff at the lobby , being there for Christmas Eve , me & my sister decide to eat inside the hotel rather to go out so at 10 pm we came down to the lobby where there is lounge area , for almost 15 minutes we saw that the lounge staff is passing us without asking if we want to order so I called one of the waitress and she came toward us with furious gestures before I start asking she said to me do you have a room in the hotel and I said yes , she continues what’s your room number and I replied , again with the cold face and rude behavior she continues ‘ under the name ?’ And I replied, she turned back to her desk without asking us what we would like to order and From her desk she went straight to reception to verify my information!!! My jaws dropped when I saw this , really rude & unprofessional behavior I was in complete shock that she even went to reception to verify the information, but the worst part was that after she verified and actually saw that we are the guest of the hotel she turned back to her desk and continued ignoring us , I never ever seen in my entire life a waitress permits herself to act like this with 5 star hotel guests, at this point we asked another waitress that if she can took our order , we then asked her if the hotel have another restaurant and she replied yes but the kitchen is closed after 10:30 pm , I don’t recommend this hotel for anyone that wants to enjoy the hotel facility, the staff are not guest friendly, the dining section is in some floor but for person like me that wants more easy snacks and chill area wasn’t really good option, not to mention that when we came back to our room we really felt so heavy and frustrated by this behavior, we were supposed to go today to lounge before departing but as for yesterday experience we just decide to check out soon and leave the hotel because we didn’t like to tolerate the attitude of this waitress ( she is the short women with short brown hair ) I suggest the general manager to see the video of yesterday and review their staff!

Perfect hotel Location، cleanliness, and the the best service Even they give us the till 6 pm bacause the flight was at 9:00 I've been in Istanbul in luxury hotels But the raffels is the best ever in all the details

Nice location

Outstanding hotel in all areas: Seamless service especially with my airport collection and check in as well arranging a boat cruise and dinner Stunning interiors and spacious room Delicious breakfast Great location linked to a very shopping mall

amazing hotel in term of location, and staff were so friendly and welcoming one of the best hotel i have stayed in . Rooms and suites are amazing with a breath taking view all over the city. i would highly recommend while visiting Istanbul with direct access to the best mall as well.

It was a pleasure experience to stay there. Service Provided from their Manager Mr. Furkan & other staff was amazing. Location is Fabulous, Excellent Ambience. Everything was UP TO THE MARK.! Highly recommended.! Regards. Ashraf Mukaty