Old City Hotel Sultanahmet

Not recommended ever

Room booked with 2 month in advance. no mention in the description the the room was in the BASEMENT. Mold on the walls. dirty mattress and sheets Left the hotel and had to look for a better accomodation. This hotel refuses to refund the payment. Absolutely not recommended for European travelers.

We arrivered a half hour prior to check in time, there was no one at the front desk (which is only a desk with a computer). A guy came half asleep out of a hotel room asking what we want, so we told him we have a reservation and would like to check in, only to be bluntly told check in is at 2. We were fine with waiting, however there is NO SECURED LUGGAGE STORAGE, you have to leave your luggage ungarded in the lobby which only has 2 couches and is litterally next to the entrance door. We ended up being checked in at 2 and our room key wasnt working, went back and the guy seemed to be irritated and instead of giving a new room key he took the stack of keys went to scan them in front of the door he came out of and the first one thaf worked, gave to us. The rooms are extremely small and a lot of damage. There is no phone in the room to call the reception and the mini bar is empty and disgusting. The walls have pieces broken. When we adressed all of our issues the next morning to the same guy that checked us in, did not even hesitate to tell us to go somewhere else in a rude way. When we requested to speak to a manager he claims to be the manager. I told him that i would like a refund but was told no because you booked nonrefundable. FYI if he was the manager he could have arranged this if he wanted to (i know becaue i work in a hotel ). We said we wanted to have a solution to the issues in the room and he said he could give us another room. And our roomkey wasnt working again so we needed a new one, again. NOW HERE IS SOMETHING CONCERNING WE RECEIVED A MASTER KEY. WHICH MEANS WE COULD ENTER ANY ROOM WE WANTED, OCCUPIED OR NOT, DOES THAT SOUND SAVE TO YOU?. We checked the other rooms and they all had issues so we decided to stay in the room we had and to just "sit it out". A couple evenings when we came back , I noticed the guy drinking from a Jack Daniels bottle, never heard or seen a "manager" drinking on shift. Oh and breakfast is not server as shown as a buffet, you just get a plate with sometimes very noticeable old things on it. Don't believen me? The pictures will confirm it all.

Water heat regulater was not working . Hand shower was not working .

Nice hotel, helpful staff.