kellyshang
June 24, 2023
The hotel in Shangri-La is different from the Four Seasons and Kempinski on the side. It doesn't really go along the strait. I'm surprised why it can get high marks. The only possibility is that there may be a Chinese restaurant bar.
There is a road between the hotel and the strait, and it is also a pier. The ships come in and out every day, which is very noisy. I don't feel the high-end feeling of a five-star hotel. Many people come and go around the hotel. Definitely just a place to stay, not a holiday place, and the value for money is very low, you can stay in other hotels with direct channel views for the same price.
The room I booked for them is a Strait View, his first level is a partial Strait View, and the next level is a suite. The first room I was given was a strait view. After I found out that the ship was noisy, I asked for a quiet place. The hotel took a partial strait view and told me it was a standard room. I ordered the room type in picture 3, and the window view given to me is picture 2. But if you look at the room type, you will know that he is definitely not. The price difference between the two room types is nearly 2,000. And they kept telling me that as long as I add 2100 euros to live in a suite, there will be no noise. Very bad. Don't know how to deal with practical problems, only know how to ask for money
The whole service management is terrible.
I hope everyone comes here cautiously, and I won’t come here again. After staying for one night, I will run to the hotel not far from the edge
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