Guest User
January 15, 2025
I made a reservation from Japan two weeks ago.
When I arrived at the hotel on the day, I was told that the hotel was fully booked.
I was introduced to AvsinHotel, which was a short walk away, at no extra charge, but it was a terrible hotel.
The room was dirty and unsanitary, the lobby was close and people's voices could be heard, and there was no safety or privacy at all.
I had paid for two nights in advance, but changed to another nice hotel after one night.
The AvsinHotel staff had no doubts about a customer who was planning to stay two nights but would leave after one night.
The AvsinHotel staff have no regard for manners or the feelings of the customers.
The OldCityHotel staff was nice, but I don't understand why they didn't inform me by email that the hotel was fully booked and that I would be introduced to a different hotel on the day.
If they had informed me in advance, I would have had time to think about it.
But it was past 9pm on the day, and I didn't have the time or energy to look for a different hotel.
I trusted Trip.com and booked a hotel, but I don't plan to use it again.
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