Orient Occident Hotel Istanbul, Autograph Collection

We stayed as a large group...I have several comments... I'll start with the could of positive comments I have 1) location is nice 2) beds are comfortable 3) rooms are small but quaint and clean Negative 1) we emailed in advance asking if they are able to accommodate us with children included ... They stated they are equipped for us. We emailed in advance to let them know that we have children and if this is not a children friendly hotel we would like to pick something else. When we arrived.... We were placed on different floors even though this was a specific request discussed with the hotel... So I now have a 7/5 year old in one room. 2) the walls are thin, between rooms as well as the outside so you hear traffic 3) we were status Platinum and titanium... Treated like garbage. Some of our rooms included breakfast some didn't due to status. They treated us like we were stealing food....a waiter came up and told us that if we even tasted something on another plate and didn't keep to our own..... We would be charged for extra breakfast... Even if paying for our own already. Mind you we have children ranging from 3-16 and they might not eat everything and we are very conscious about wastage of food. If I could rebook again, I would just put breakfast on there to avoid confusion and not be treated like I'm trying to steal food. 4) they are not organized and we have received information that is different based on the person you are speaking with 5) this is not a friendly hotel with great service.... Truly wish we had not chosen this place. It really puts a damper on us getting together. These are once in ten years type of trips because we are professionals with children and it is difficult to coordinate schedules. If you are looking for warmth and great service... Do not expect it from this place.