A11 Hotel Bosphorus

Good place.Good service and good view. I like this hotel.Worth staying here.

good location, clean and poor breakfast

I would like to share my extreme disappointment on choosing this hotel to get married and bring our family's to stay. we found A11 hotel on October 2022 with the help of an event planner my wife hired in Istanbul for our wedding, we liked the location and it seemed like the everything was well put together. the hotel had a sales rep named "Eda" that spoke very little English and for what it seemed like they had no issues accommodating our wedding saying yes to everything we asked for, little that we knew is that they always say 'yes' but never deliver. not long after she got fired and they went through 4 different event planners up until 2 weeks of our wedding so we had to start the planning with every single person because they would never communicate and lie to the next person in charge about the Falce promises they were making to my wife and I. the last people we dealt with was the General manager "Ayhan" and the new planner "Tanris". they were the MOST UNPROFFESIONAL people I have ever worked in my life, literally AWFUL! we went over the contract and they promised to respect everything signed by THE HOTEL in which they never did, Ayhan Charged us 3k TL by saying that there was a tax increase and we were flexible and paid that difference, then after that he wanted to charge us 3 Thousand TL for some made up charge to one of our rooms, then he tried to charge 100 TL per person because we kindly asked if we could bring 3 bottles of champagne to celebrate our ceremony as champagned wasn't included in the price, even though we had to pay for 50 people when we expected only 32 guests, total rip-off!!! on top of that they wanted to continue leaching our money.. we showed our unhappiness about taking advantage of us and because it was too late for us to choose another hotel we had to suck it up. the day of the ceremony, Ayhan and Tanris went after our videographer and photographer trying to charge them for being there even though it was stated in the contract that they would be allowed at no charge! they did their best to mess things up at our wedding like not serving the champagne or even having plates to serve our cake, on top of harassing all night our photographer/videographer to give them money for just for being there. Considering all of the struggles and disappointments from A11 Hotel we can only thank Mr. Bora Can at the reception. Almost the whole year of struggle, He really helped us in every aspect by translating between us and sales representatives and managers who can not speak English even a little. In fact, if it were not Mr. Bora Can there, we would have given up on having the wedding at the hotel since the biggening. I am truly grateful to Mr. Bora Can, who made sacrifices in matters that were not his responsibility and helped us in many matters, such a gentle soul he is.. it would of being much easier to work with if he was the responsible manager since it looks like he is the only one who has hospitality experience. The ma

This is not up to 5 star quality in many areas mainly services, amenities and cleanliness. The view from the room is absolutely stunning but that's all. Everything else is mostly below average. I think this a new hotel and I doubt they will keep their 5 stars licence in a year or so. Here are the areas that are absolutely not ok: Room: *No towel rack in the toilet. *Shanpoo, conditioner bottles etc are about *10 ml each barely enough for my wife hair. (see picture) * no quilt blanket or proper blanket. Only a quilt was provided. Extremely unhygienic! (See picture) * coffee table while the design is nice for a photo with the view is not fixed to the base and it almost fell on us once. Safety issue. * No lift to the lobby. So from the street you take the lift up one level to the spa and then from the spa you have to up another stairs to the lobby before catching another lift to the rooms. This is NOT ok. A big no for accessibility! People with prams, wheelchairs etc. beware. * Took my daughter for a swim, then I was approached by the staff pointing me to his mobile phone where he has used Google translate to tell me the pool is not for swimming and only for decoration! I was like what the hell! * Only the one person at the reception can speak English. I know this is a local problem but at a 5 star hotels you would expect the staff to speak at least minimal English. Communicating little things something like asking for a toothbrush/dental kit was a struggle..let alone explaining that we need a baby cot...took them from checking time till midnight with multiple trips to the reception to understand what is a baby cot/baby bed/baby small bed..Gosh! * Breakfast: not a staff in sight! The selection is very poor. I have stayed at 2 stars hotels in Istanbul with better selection of items. For example, there is not toast bread nor a toaster and of course staff don't understand what are you asking them about! Another example: Jams come in those cheap sealed packets. Way below average. See pictures. * Pool area looks like a building roof with barely any furniture or decorations. Some parts were dirty with seagull poo and cigarettes buds... unbelievable! Blackout curtains do not offer 100% coverage as they are about 10 cm on each side short. Room service was bad too. For example, we had no toilet papers and the staff didn't bother to leave some.