Ibis Budget Rouen Nord Isneauville

This is such a friendly hotel. We always stop here when driving to and from the UK to our home in SW France. The young couple who manage the business are really lovely, friendly and helpful. The rooms are more than adequate and the breakfast is excellent value too.

We stayed here en route to Brittany. Whilst the staff were very welcoming and the hotel was clean there was no air conditioning which made for a very hot and uncomfortable night. There was some kind of disco going on until very late too, in a building not far from the hotel so all in all not a good nights sleep. I would stay here in winter when you can keep the windows closed but not in summer. We had planned to stay here again on our way back but due to the lack of air con, we cancelled as we had a fully flexible booking. Two weeks later we have still not had a refund. This really should be sorted much more quickly.

Booked this Ibis as a stopover after visiting family war grave in Rouen.On arrival main door locked so had to book in and pay by credit card at online kiosk outside, that was my first mistake being trusting. On entering there was a delivery cage in the reception/ breakfast area with stale bread left out and a small dog running loose , place was dimly light not very inviting at all . Given room downstairs, on entry it was tiny , no curtain, so everyone could see in if you we’re changing , lighting almost non Existent etc , no pillows / towels , mattress cover had marks on , whole room felt dirty , budget doesn’t mean dirty , spoke to receptionist who retrieved some towels / pillows and we requested a different room second room was 216 was very slightly different , it again-tiny room , no curtains and this time the traffic noise level was terrible. Again we spoke with receptionist who told us its budget all the rooms are the same, same lack of cleaning / noise ? I advised receptionist that we felt the rooms were not acceptable and wanted to cancel and have refund as it was only 3.45 (15.45hrs) we had until 6pm to cancel without charge. Receptionist explained that she couldn’t process’s refund and we need to email etc. We left and booked alternative Logis de France hotels , for our stay in France . Since this Ibis we have cancelled two other Ibis bookings in France and have stayed in other Logis de France Hotels , without incident. It is virtually impossible to contact Ibis / Accor although I have filled out a satisfaction survey and a Accor online complaints form . So if you’re lucky and have no problems good , but god save if you do because Ibis / Accor don’t care . We will never trust stay at an Ibis / Accor establishment ever . Don’t take the risk !!!

You get what you pay for the night, bed and breakfast for two people. What a lovely welcome with a drink and biscuits first that was for our pet Labrador. Quick check in and off to our room very basic with TV, shower and very comfortable bed, no table or chairs. Breakfast, cereals pastries fruit yogurt coffee in very pleasant seating area. All round great value and pets are welcome. Within a short walk a restaurant and Italian pizza restaurant. We would recommend this hotel.

The lady who runs this hotel with her delightful little dog is just brilliant. After 12 months she still remembered that we like extra pillows and towels. Very friendly and nothing too much trouble. This hotel is cheap, convenient for the autoroute and very friendly.