Wild Dunes Resort

Guests appreciate the ocean front location, friendly staff, and clean facilities. However, some found the bathrooms less than ideal. Convenient for beach access and local attractions.

When we checked in the room they claimed the room we reserved had broken air so downgraded us to a room with no balcony and offered $100 and stated that because we booked through ******* that was a bargain. Assured us that the air would be fixed within a day. As much as I do not like to move rooms I use the balcony a lot. Next morning I went to front desk for my balcony room and no one could provide an answer. Finally when I talked to management they said my new room would be available once it was cleaned. When I explained that according to the hotel the prior day they noticed that the air broke after cleaning therefore my room should not have to be cleaned again they stated another room had broken air so they were switching me. It was Easter weekend and clearly they had overbooked and picked an ******* customer to downgrade (otherwise I’m not sure why they pointed out I booked on *******) Eventually after much pushing I received the room with the balcony and was promised the credit would be on my bill when I checked out. Upon checking out no credit and front desk said credit is just “there” you just can’t see it itemized. I reached out to management yet again and issue was resolved. Hotel looks nice, pool and beach are great , only warning is they seem to discriminate against people who use ******* so if they overbook it’s your room they will be taking.

Such a nice location and super clean and well kept property. Hotel was pretty loud at night and could hear people coming up and down the halls after midnight. Very kid friendly but would recommend Boardwalk Inn for adults-only trip.