Rocamar Hotel Isla Mujeres

We really enjoyed our 3 nights stay. The check in process was quick within 5-10 mins and we were given the quiet room type as requested when we booked which is great. Room is big and clean with amazing ocean view and come with your own private balcony and hammock. Shower water pressure and temperature were on point too. We were worried about the Wi-Fi due to the numerous complaints seen online but surprisingly it was great throughout our stay at the highest floor! Fresh drinking water located the lobby with hot drinks making facility and they also provide microwave which is a bonus. Location is very strategic as well, just get off the ferry pier then walk straight up the road and within 2 mins you will find Rocamar. Supermarket (Super Aki) is nearby too, within 1-2 mins walk only. So as the restaurants, laundry services and souvenir shops which were less than 5 mins walk. We would highly recommend this hotel. Con: They can improve on washing the towels, though cleaned but still stained.

The location is excellent, the cleaning maid was excellent. The room was ok, the TV was small and behind Plexi glass, I know typically I wouldn't care but it was the weekend of the AFC and NFC championship. All the mirrors had these marks on them, basically useless.. The gentleman at the front desk never greeted us as we come and go, and never smiled.

We enjoyed the view. Nothing else. Room and property was dirty. Front desk staff gave no information on the property. Here is the key. Room 10. That is it. Dod not feel welcome. Never saw any hotel staff. Pool furniture broken. Mold in room everywhere including the air conditioner. Door to balcony very hard to open. Lights did not work. Will never recommend.

The location is gorgeous, but the room was not well maintained. In our 14 days stay we had three repairmen come in: air conditioner leaking water into our closet; balcony door not sliding and toilet. The first two were solve, the toilet did not fill up even after a couple hours work. We had to manually fill the tank with a pitcher. I understand is only a two star hotel, but a properly working toilet is a must. Additionally we were asked to wear a bracelet so the night watchman would know we were staying there. On the last morning there was a young man sleeping in the outdoor lounge, no shirt, no shoes, no bracelet. So much for security. The staff was polite but defensive when we brought up our complaints. Again, beautiful location by the Caribbean sea, balconies overlooking the sea, pool area overlooking the sea, but poorly maintained rooms.

The hotel is in good location close to Ferry and shopping. I had a little issue with my room was downstairs, I had to go down a long staircase, I thought it would be 1st floor level since I’m handicapped. The other issue was if you leave the door open for a couple of minutes room gets very muggy and floor become extremely wet, this caused me to fall. Aside from those issue it was a pleasant one night stay.

The view off of the balcony was positively fantastic! You can hear the waves all night and day! The pool and outdoor areas are very nice and relaxing. There is A/C; however, the bathroom is a wet room, with the shower and vent keeping the bathroom a little damp. The shower view can't be beat, as the glass wall of the shower allows a view through the room directly to the Carribean. It's a true Mexico immersion vacation spot!

Honestly, this place was the best part of my vacation outside of just being alone, traveling with my partner. The staff was extremely friendly and interested whether I struck up conversation in English or Spanish, plenty of good recommendations on their part if you happened to travel without a plan whether it comes to food, shopping, transportation, or adventuring. I’ll add, there’s a cat that lives near and walks around the building that is absolutely precious and deserves the world. Her name is Micha, leave a can of tuna for us. Thank you ＜3

The room was stinky when we checked in the bathroom room door was not completely closing. We bought our own room perfume and used it all 4 days. The location and Beachfront are the top points.