Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort
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1 room, 2 adults, 0 children
All properties in Isla Mujeres

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Punta Sam Manzana 002, Isla Mujeres, Quintana Roo 77400, Mexico
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Amenities
Golf Course
Indoor swimming pool
Outdoor swimming pool
Exclusive Beach Area
Snorkeling
Hot Spring
Sauna
Spa
All amenities
Property Description
Vacation like a Star at the famed all-inclusive Planet Hollywood Beach Resort Cancun. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia themed experiences a star-worthy spa and a variety of all-inclusive dining venues and bars transforming the everyday all-inclusive vacation into a PHabulous getaway. From the imaginative and immersive programs offered at the Stars Kids Club to a new world of flavors offered at themed restaurants and pumped up PHit fitness program Planet Hollywood Cancun brings big screen excitement to the beautiful beachfront of Costa Mujeres Cancun.
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8.7/10
Very Good
Cleanliness9.1
Amenities8.5
Location8.6
Service8.6
All 50 reviews
Surroundings
Airport: Cancun International Airport
(34.4 km)
Landmarks: Jurassic Splash Park
(270m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Junior Suite
3

Junior Suite

Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
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Star Class Junior Suite Swim Out
1

Star Class Junior Suite Swim Out

2 Queen bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Stair-free main entrance
Room Details
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Directors Suite One Bedroom
2

Directors Suite One Bedroom

Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Stair-free main entrance
Room Details
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Star Class Producers Three Bedroom Suite
2

Star Class Producers Three Bedroom Suite

Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Stair-free main entrance
Room Details
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Star Class Entourage Suite

Star Class Entourage Suite

Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
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Star Class Directors Suite Two Bedroom
2

Star Class Directors Suite Two Bedroom

Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Stair-free main entrance
Room Details
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Luxury Junior Suite
1

Luxury Junior Suite

2 Queen bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Stair-free main entrance
Room Details
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Directors Suite Two Bedroom
2

Directors Suite Two Bedroom

Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Stair-free main entrance
Room Details
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Entourage Suites
1

Entourage Suites

Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
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Luxury Junior Suite Ocean View
1

Luxury Junior Suite Ocean View

2 Queen bed and 1 Sofa bed
Has window
Free Wi-Fi
Wi-Fi in room
Stair-free main entrance
Room Details
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Star Class Producers Two Bedrooms Suite
2

Star Class Producers Two Bedrooms Suite

Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Stair-free main entrance
Room Details
Check Availability
Star Class Junior Suite Ocean View
1

Star Class Junior Suite Ocean View

2 Queen bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Stair-free main entrance
Room Details
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Star Class Directors Suite One Bedroom Swim Out
2

Star Class Directors Suite One Bedroom Swim Out

Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Stair-free main entrance
Room Details
Check Availability
Entourage Suites
1

Entourage Suites

1 Sofa bed and 1 King bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Stair-free main entrance
Room Details
Check Availability
Star Class Junior Suite Swim Out
1

Star Class Junior Suite Swim Out

Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
Check Availability
Star Class Junior Suite
1

Star Class Junior Suite

1 Sofa bed and 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Stair-free main entrance
Room Details
Check Availability
Star Class Directors Suite One Bedroom
3

Star Class Directors Suite One Bedroom

Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Stair-free main entrance
Room Details
Check Availability
Star Class Entourage Suite
1

Star Class Entourage Suite

1 Sofa bed and 1 King bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Stair-free main entrance
Room Details
Check Availability
Star Class Junior Suite Ocean View
2

Star Class Junior Suite Ocean View

Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
Check Availability
Star Class Junior Suite
2

Star Class Junior Suite

Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
Check Availability
Junior Suite Swim Out

Junior Suite Swim Out

2 Queen bed and 1 Sofa bed or 1 King bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Stair-free main entrance
Room Details
Check Availability
Star Class Producers Two Bedroom Suite Swim Out
1

Star Class Producers Two Bedroom Suite Swim Out

Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Stair-free main entrance
Room Details
Check Availability
Junior Suite Swim Out

Junior Suite Swim Out

Has window
Free Wi-Fi
Non-smoking
Wi-Fi in room
Room Details
Check Availability
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Guest Reviews

8.7/10
Very Good
50 reviews
Verified Reviews
  • Cleanliness9.1
  • Amenities8.5
  • Location8.6
  • Service8.6
Average for similar properties in Isla Mujeres
Most Mentioned
AI Summary
The rooms' cleanliness and comfort, particularly those with sea views, were praised. Guests valued the friendly and attentive staff who efficiently resolved technical issues, enhancing their stay.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 25, 2024
Service was great. Our ocean view room was lovely. The room itself was clean but definitely could tell wear and tear in spots but that wasn’t a bother to us. Food was less than to be desired. Every meal left me wanting more so that was disappointing. The beach front was great as well as all the pools and lazy river. We had some issues in our group with charges to rooms that shouldn’t have been there. They all eventually got sorted out but it took a lot of work to make things right. I don’t think I would recommend this resort to family and friends. I would look for a different resort but the island itself was good.
N‍o‍o‍f
January 1, 2024
We enjoyed our stay at the resort, the rooms were nice however there was some dust in the room. There are many restaurants to choose from and the food was good. The shows were fine. I’ll come back again.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
September 3, 2025
Mi bonito, área familiar con pocos camastros. Es mejor el área de adultos. Restaurantes bien! Ningún problema para reservar
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S‍t‍e‍p‍h‍a‍n‍i‍e‍ ‍S
June 21, 2025
The atmosphere was amazing! The staff very friendly. Our our excursion with ex cart cnotes with five different activities we booked with the hotel so amazing you would not be disappointed. It was a whole day adventure we paid for the pictures. We will cherished forever. Our first time to all exclusive the Japanese hibachi by far our favorite place to eat here we ate there three nights be sure you get the star package when you book you get a butler who helps you with everything. Any questions you have or if you simply just want him to bring you amazing we had Trinidad and Tona as our butlers they are the best. room service breakfast could not be any better than it was. It was perfect. If you want the extra bacon asked for it. If you want extra eggs Get it anything you want they make it just as you request. The beds are very comfortable & room service will change the sheets every day and clean your room. If you don’t want it changed for a day you can put a do not disturb on your door, the safe was amazing to have in the room. It’s bolted down so can you put your own code in there? this is just for your security and peace of mind. Be sure to take plenty of sunscreen and your blue ice for sunburn relief. Because if you have to get acid reflex and medicine or those sunscreens and ice are $30 a bottle so that’s a little tip for you. be sure you bring all of that and plenty of it so you don’t have to buy it in the resort that the medicine was a little bit higher than in the United States However we didn’t bring any acid reflux medicine and then my daughter needed some ibuprofen to go with her sunburn so we had to buy that too. It was a little overpriced, however not as bad as the sunscreens items.also download the Uber app we took a taxi to the mall it was $70 there and $70 back just so you know that Isla mall is like Beverly Hills very expensive so we just went there and turned around and came back for $140 If I had the Uber app and would’ve used that would’ve been like $30 round-trip these are things that I ran into that next time I will not forget to do don’t hell a taxi or call any Ubers other than in the Uber app. Best time to plan for Cancun, is probably May if you do early June just book your stay at the north coast, there is way less Sargasm. Other than those little tips that I gave you the place is amazing. It’s beautiful has all the purple lights. They have entertainment every night at 9 o’clock some starts a little bit earlier like they’ll have singers or some people that dance on this stage and interact with you and show you how to do some of the dances so much fun. the lobby is amazing. Some people hang out there at night before their dinner reservations. Only star class can make dinner reservations so that’s also a perk of star class. A lot of people don’t know that I saw some people trying to get into a restaurant, but they were already booked by reservations,so star class is very important. Also, they have an adult scene pool on t
B‍r‍e‍t‍t‍ ‍J
July 11, 2025
Dorian and Octavio were top notch. Help us with planning everything from daily activities for the kids, diners, spa to outings off the resort. Our rooms was bananas 21201 if we come back to this property we would 100% request this room but would not come without doing a directors suite that's for sure. If your coming with 1 or 2 kids this should be a no brainer of an upgrade. I would HIGHLY suggest a trip to Isla Majures as well. Dorian guided us as we wanted to go about this on our own so told us where to go and what companies to use for the fairy etc.
J‍a‍m‍a‍i‍n‍e‍ ‍D
July 11, 2025
We recently returned from a 7-night stay at Planet Hollywood Cancun, and I must say we were incredibly disappointed with the overall experience. This resort falls well short of its advertised 5-star rating and does not deliver the modern luxury one would expect at this level. To begin with, the kids’ water park area is rusting extensively, which not only looks neglected but also raises serious safety concerns. Rust on play equipment presents a risk of injury and potential infection, not something any parent wants to worry about while on holiday. In addition to this it’s peaking summer time and not all the water features in the splash area or lazy river were working. The dining experience was equally frustrating. To access most restaurants, you’re required to use an app-based booking system. Unfortunately, the app didn’t work throughout the majority of our stay. I spoke to four different staff members, all of whom told me it was simply down to a lack of availability. It wasn’t until day five of our seven-day holiday that a more helpful staff member finally explained that the app doesn’t function as one might expect and personally assisted me with booking meals. By that point, most of the trip was already compromised. Cleanliness and maintenance across the resort are noticeably poor. Restaurant chairs often had dried food stuck to them, clearly not being wiped down properly between guests. m honestly so disappointed in the food quality — this is nowhere near 5-star dining. The meals were bland, poorly presented, and completely lacking in flavour. I ordered a korma expecting a rich, mild, creamy, taste with subtle nutty and aromatic flavor, what arrived looked and tasted absolutely awful. It was watery, had no depth of flavour, and felt like a cheap attempt at something that should be a signature dish. For a resort that claims to offer a luxury experience, the food standard was a complete letdown. The same goes for the sunbeds, which showed visible mildew buildup, likely from being constantly damp and not properly cleaned or aired out. Our room was also damp, to the point where our bed felt moist and even the clothes in our suitcase developed an unpleasant smell. The furniture was chipped, dated, and poorly maintained, cupboards didn’t close properly, and the overall décor felt tired and in desperate need of refurbishment. The buildings around the resort are also showing wear, with peeling paint and general neglect visible throughout. A particularly upsetting incident was the theft of my wife’s sunglasses, which were personalised and easily identifiable. We actually spotted the individual wearing them, but when we raised it with staff, the situation was dismissed and brushed off, with the individuals conversing in Spanish leaving us completely in the dark and feeling unsupported. In conclusion, this resort is not a 5-star establishment by any means. At best, it offers a 4-star experience, and even that is generous based on our stay. It lacks
M‍l‍e‍m‍i‍r‍e‍2‍9
May 3, 2025
Kevin was very nice at the baseball cage. He was patient, enthousiasm and made sure we were in security and in position before he let the ball goes. Thank you Kevin! Nice setup with soft ball. Even the kids were not scary to play. Can’t wait to play again
F‍a‍b‍i‍e‍n‍n‍e‍ ‍Z
April 16, 2025
Lucero at Infopoint (near the lobby) was super helpful with dinner reservations and cabana reservations. She was really pleasant and very patient with all of my requests. The resort was pretty crowded Easter week which made dinner reservations on the app impossible. Lucero was able to help us despite the lack of reservations times. Thanks to her positive can do attitude, she made our stay much more pleasant.

Services & Amenities

Indoor swimming pool
Outdoor swimming pool
Exclusive Beach Area
Hot Spring
Spa
Fitness Room
Bar
Restaurant
Water Park
Meeting Room
Children's Playground
Kids' Club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
2 Swimming pools
Indoor swimming pool
Outdoor swimming pool
Parking
Parking is available On-site parking.
Transportation
Business Services
Front Desk Services
Food & Drink
Public Areas
Health & Wellness
Activities
Cleaning Services
Facilities for Children
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child policies
Children are not permitted to stay in this room type.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Property Description

  • Opened: 2019
  • Number of Rooms: 100
Phone:+52-9985809880
Vacation like a Star at the famed all-inclusive Planet Hollywood Beach Resort Cancun. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia themed experiences a star-worthy spa and a variety of all-inclusive dining venues and bars transforming the everyday all-inclusive vacation into a PHabulous getaway. From the imaginative and immersive programs offered at the Stars Kids Club to a new world of flavors offered at themed restaurants and pumped up PHit fitness program Planet Hollywood Cancun brings big screen excitement to the beautiful beachfront of Costa Mujeres Cancun.

Frequently Asked Questions

What are the check-in and check-out times at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

The check-in time at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is 15:00 and the check-out time is 12:00.

Does Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort have a swimming pool?

Yes, Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort has a pool.

How much does it cost to stay at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Prices at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

Which airport is closest to Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Cancun International Airport is the closest airport to Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort, and it is about 47 mins from hotel by car (34.4 km).

What is the cancellation policy for Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

The cancellation policy for Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort varies depending on the type of room and booking conditions.

About This Property

Nearest AirportCancun Intl. Airport
Distance to Airport34.45KM
Average Price FromKWD239
Hotel Star Rating4