Planet Hollywood Cancun Resort

Service was great. Our ocean view room was lovely. The room itself was clean but definitely could tell wear and tear in spots but that wasn’t a bother to us. Food was less than to be desired. Every meal left me wanting more so that was disappointing. The beach front was great as well as all the pools and lazy river. We had some issues in our group with charges to rooms that shouldn’t have been there. They all eventually got sorted out but it took a lot of work to make things right. I don’t think I would recommend this resort to family and friends. I would look for a different resort but the island itself was good.

We enjoyed our stay at the resort, the rooms were nice however there was some dust in the room. There are many restaurants to choose from and the food was good. The shows were fine. I’ll come back again.

We travelled as a large group of 10 (5 adults and 5 kids ranging from 9-17) with 3 separate rooms. One room was damp, but we requested a dehumidifier and it made a world of difference. We were on the 3rd floor of building 30 and had an incredible view of the ocean from our bed. It was close to the beach and pool, so a great location. We did find making reservations difficult and would recommend they make some changes to their reservation system so that you can book farther in advance but, honestly, that is my only piece of constructive feedback. We found the staff to go above and beyond to try and make it a memorable trip. We had staff who sought out chocolate cake for members of our party at a restaurant that didn’t have it on the menu, one who ensured a fresh pot of decaf was ready on our second morning after the first morning they didn’t have any prepared and others who did worked hard to help us secure our preferred restaurants for our group of 10. Special shout outs to Obed, Daniel, Enrique, Alejandro (both of them), Oscar, Marco and Samuel for the extra care and attention throughout our stay. Highly recommend one of the private cabanas at the pool for an extra special experience. The service was top notch and it gave the kids a space to chill when they needed a break from the sun. We would absolutely return

Myself, husband & daughter have Visited Mexico a few times now at different all inclusive resorts as we like trying out new places. Overall very impressed with Planet Hollywood Cancun. The hospitality is incredible, the staff go above & beyond, special shout outs to Fernando, Erik, Gael & Claudia in the sports bar which was our favourite place to go in the evenings after a bite to eat. Also Virginia, our drinks server who looked after us all when we were near the Twist bar and kept our drinks flowing. Danny, and all the entertainment team are just brilliant!! From morning, lunch & evenings they work so hard and really make an effort! The food in the resort is brilliant, I was really impressed with the quality & choices at the buffet for breakfast lunch & dinner. & the restaurants were top notch, my favourite being the Italian, Steak & teppanyaki! The beach is beautiful and I enjoyed a morning walk along the coast, we went on November and there was no seaweed. Rooms, we had a beautiful room with a seaview - this was not pre booked I guess we just got lucky. My only downside I would say was the housekeeping, it was clean & cleaned all days, however the bedding didn’t get changed as much as we would like, but this wasn’t going to make me put a negative review as this is personal preference. Pools were fabulous, slightly colder than other hotels but I like it to cool off so I don’t mind, the lazy river is brilliant. We would highly recommend this resort to anyone, thank you! Non star class Family side

Place was amazing! Food option and quality great. Italian, Japanese, Indian, steak, pizza, burgers, sport's bar and more. There are options for everybody. Facilities were well kept and many alternatives: gym, beach, pool, volleyball, spa to be pampered! All the staff was super friendly. Love to be back! Special thanks to Roy & Oscar, our butlers. They went above and beyond helping with dinner reservations and all our requests. They were always available. THANK YOU!

Booked this 'resort' to celebrate my 50th birthday, stayed there for 5 days, from Friday to Tuesday. I had very high expectations after watching several Youtube videos (they must have been paid reviews). To start, 80% of what was shown on the YT reviews was no longer available, for ex. the beach cabanas that used to be free, now they are only available for 'Star Class' guest, pools used to be climatized, now they are not, pools used to have water jets for massages, not working any more, if you aren't 'Star Class' the beach area is horrible with literally no service. There were some ups and downs with service, some of the staff was really nice, but most of it was very indifferent and it was like you was bothering them with your questions, I did not feel welcome. The infrastructure looks like a 20yr old hotel, is very rundown, with cables hanging from the ceiling in hallways, etc. Entertainment was really lacking, you'll expect with the name 'Hollywood' it would be awesome, but it was not. Adult pool barely gets any entertainment and there was never a DJ, during the night the only option was the Disco which opened at 10pm, no shows or anything except for kid stuff. The food was subpar and average at best, if you are from USA, think Gold Corral, that's the quality you get. My NY ***** at the steakhouse was 1/4 inch thick, hilarious, the Mac-n-Cheese was like from a box, watered down and no flavor. Mash potatoes again pretty sure they came out of box. Room service menu was very limited, not a lot of options, not even a soup. The Brazilian 'steakhouse' was the worst of all, all the cuts of meat were over seasoned in a bad way, the taste was horrible, they used the same seasoning for everything, so regardless what cut you get it was tasting the same, they even season the Picania, anybody know you only put rock salt on Picania, it was disgusting. There were flies all over the buffet, overall I did not have any good food at this resort. Alcohol, I'm 100% and open for the resort to prove me wrong, all the liquor at the bars is watered down or altered, I'm a drinker, I know my spirits, even the beer they had on tap was watered down. I was never able to get a buzz no matter how hard I tried. The 'bartenders' didn't know how to make simple cocktails, what a joke. For the price they ask, I could have gone to so many other resorts and got better food, entertainment and service. Definitely not 5star, I would say 3 star at best. Never going back.