Hostal Punta Arena

The equipment in the hotel is quite old - the bathroom door in our room was difficult to close and open and I ended up locked up in the bathroom. There is no one at the reception. Fortunately, my boyfriend heard me and was able to call the receptionist. They had to call someone to cut the lock out. It might be ok and it happens, but the reception girl reacted in a surprisingly unpleasant way. She suggested it was our fault that we broke the lock, and that it was up to us to check if everything was ok in the room while checking in. She also mentioned that it was not a « 5 star resort », meaning it was fine to get stuck in their rooms I suppose. When I finally got out, she didn’t apologise or anything until I went to find her myself. She refused any compensation and suggested sarcastically that I could leave a review. Also, the windows are difficult to open, and the curtain rod fell on my head multiple times. Kitchen misses basic things like oil hand towels.