KHT-KHT
August 30, 2024
The service attitude of the staff is obviously much worse than that of hotels under other groups. When checking in, the staff was unkind and held a brief introduction translated into English and asked the guests to read it for themselves. It was obviously perfunctory and there was no smile at all. There is no telephone in the room to contact the front desk, so guests with special requests must go to the front desk in person. The staff was obviously perfunctory and told the guests that they had used up all the quilt bags. It is hard for anyone to believe that all the quilt bags in a hotel can be used up. It's not hard to imagine that the front desk staff here is being pushy. There are not many seats at the breakfast location, and seats are very tight during busy hours. Even if a small group has to be split up to set up stages at different locations, it’s not ideal. This hotel is relatively new and is located close to Sapporo, less than half an hour's drive from Sapporo. The location is actually not bad. This hotel brand, which has always prided itself on service, is the worst in terms of service attitude compared with the other four hotels of the same group that I have stayed in in Hokkaido.
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