Guest User
October 12, 2023
The Hotel needs to invest in soft skill training. At breakfast, I was initially seated indoors and wanted to change to a table outdoors and I was outrightly refused like a school teacher. When I asked for a coffee during Breakfast Buffett, after having gotten up from my table to talk to my conference attendees, was told you must pay because you finished breakfast. Again I felt like I was being disciplined even though I didn’t make any unreasonable request. Let’s consider that if the Hotel had such a policy, it could have been said politely. When I went to complain to the duty manager, she didn’t offer an apology. Saying thank you, sorry when a request can’t be met, smiling and being courteous goes a long way. Hospitality is crucial and should be expected from a four star boutique hotel. The front desk personnel were highly professional and polite on the other hand. The hotel itself is well kept and charming, albeit, a bit dated.