Guest User
January 31, 2023
Massimo acted dishonorably and dishonestly, deceived!!! I have been to Italy countless times in different regions, to Ischia already 4 times, but this is the first time I have come across such deceit and arrogance!! Made an advance payment in cash for accommodation, half board, city tax, advance for drinks. I paid for everything at once so as not to spend / not lose cash. When paying, Massimo said that you need to pay a city tax of 2 euros for 11 days of stay. I paid this tax. Later, I found out that according to local laws, the city tax is taken no more than 7 days in advance, 2 euros is the maximum rate for staying in a 5-star hotel! The villa is clearly not 5 star.. Massimo charged me a tax for more days at the maximum rate. For some reason, I had to leave early. Didn't refund the room and board. Perhaps this corresponds to the conditions of cancellation of the reservation. BUT!!! At check out Massimo billed 4 glasses (not liters) of house wine and 2 bottles of water in the amount of 34 euros. This is the most expensive house wine I have ever had in Italy!! Complete disappointment! Be vigilant, ask in advance how much it costs, ask for a check for each service and check!
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