Guest User
September 17, 2024
We used this company because we had a layover at Dallas Airport that lasted for two days.
We chose this company because they offered airport transfers, but it was poor. We were told the flight and time of arrival in advance, and they just replied "Okay" to our repeated requests to confirm where to wait. They didn't actually do anything. When we arrived at the airport, we called again to let them know where we were arriving and where to wait, and we waited for just under an hour, but there was no reaction. The driver from another hotel (who made a round trip at this hotel every 20 minutes) saw us waiting for so long and asked us about the situation, and the driver called our hotel and finally came to pick us up. The hotel staff also decided on the frequency of the transfer to the airport, saying "two hours before boarding time is enough." The frequency of the transfer was one car per hour. In reality, the car departed from the hotel two hours before boarding time, so it was actually one and a half hours before when we arrived at the airport. They didn't take into account the time to enjoy shopping at the airport.
For breakfast, there were only a few kinds of bread and bananas lined up. The room facilities were old, and the air conditioner in our room was so loud that we couldn't sleep.
There was no tissue paper either.
There is only one 8-seater van, so the capacity is low. You should consider using Uber or other means to get there by yourself. If you can't speak English, you can't request a hotel pick-up.
I realized that you shouldn't judge a hotel by its price.
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