Residence Inn Dallas DFW Airport South/Irving

This was a quick overnight after a late flight to DFW. Check in was smooth and easy. Suite was clean and well appointed. Very close to the airport. I also noticed the people in front of me were checking in using airline provided vouchers, presumably for a cancelled/overbooked flight. If you are going through DFW and something happens where the airline is going to put you up for the night, tell them you want to stay at THIS hotel. Breakfast was much better than average. They had a great selection of hot and cold food. I especially enjoyed the chorizo and eggs. Never seen that before at a hotel breakfast and was pleasantly surprised. The area was kept neat and clean and the staff was friendly. The food and beverage manager asked if there was anything she could do for me which was a nice touch. Part of the reason I chose this hotel over others in the area was the proximity to the rental car area where I would pick up a car in the morning. The hotel was true to their word and brought me directly to the rental car center and not the actual airport which saved me lots of time. Highly recommend and would stay here again.

I have traveled 9 months of the year for the last 5 years and have stayed in hundreds of hotels. This may be the perfect one. I could find absolutely nothing to be disappointed by. It is clean, quiet, with a well lit parking lot, a STELLAR, attentive staff and THE BEST complimentary breakfast I have ever had in a hotel! The eggs alone are spectacular...moist, flavorful, and fluffy. I believe the hotel was rated at a 4.3, which is severely off the mark. I find that hotels near airports tend to be rated lower for some reason. Room layout makes you feel as if you are at home. I can't say enough good things about this hotel. Superbly managed!

I think this hotel needed some upgrades and maintenance. The AC in my room was out, it was cool enough at night that I didn't really complain but it was kinda musty and humid. The shower was a bit older too. Everyone was very friendly though. Nothing you can walk to from the hotel if you are stuck without a car.

I stayed for about 4 weeks during some aviation training, the facility was very clean and great service, all front-desk staff as Hilda and Audrey so gentle, all of them were very diligent and well service-oriented. The shuttle driver Adriana was awesome, we loved her, always sweet and smiley, she is the best, special thanks to her. Erick Colon the manager was a great guy too, just a little more focused as an "employee supporter" than a "customer supporter", it's ok to defend their employees but he must know that not always they are right or behaving properly, sometimes the guest is right too. Another disappointing event it's that he (Erick) told me that all phone calls inside US are no-charge and at the end I was charged with 16 dlls in my credit card (incidentals) due to 3 or 4 phone calls to local restaurants to make the reservation for the new-year-dinner, after I noticed the bank balance I called back to the hotel to ask about the incidentals charge and they told me that only local calls are free, so now I feel scammed because I asked him this specific subject that day, otherwise I'd use my mobile phone from which I can make any call for free. Housekeepers like Imara (if I remember well her name) and maintenance was great and helpful. All the breakfast girls was very kind and every morning they took care of me very well. The Gym and the pool was good, the washing machines were brand new and laundry area very clean and OK. There was a rude afro-american driver who start yelling at me, a very small private misunderstanding he converted it into a huge public problem and even he continued yelling and scolding at me in front of other people... it was completely unnecessary and uncomfortable.. at the end I was the one who had to apologize to him to avoid more trouble or "hurt feelings" to these guy, he turned all the situation to convert himself as the "victim", I was completely bewildered, so now, I see that as a guest we have to treat very carefully to these fragile employes and not the other way... beautiful! But anyway, I would choose this hotel again for a long stay and I really recommend it to anyone, perhaps the best Residence Inn I have ever stayed before.

We are Bonvoy members and have stayed with this brand before for road trips and airport overnights but this particular one was just awful. First off our pick up from the airport took close to an hour and a half. Our driver was atrocious and frankly dangerous. I haven’t been carsick since childhood but I completely threw up outside the hotel when I got out of the van. Maybe other people did too because the entire hotel smelled just awful. The room looked clean but smelled like feet. Dreadful plastic shower, bed was hard as a rock and the traffic noise was unbearable. We decided to Uber to our early morning flight next day to avoid the shuttle (which is first come first serve and only comes 2xs per hour). There were no grab & go breakfast options or coffee for early departures. There are a lot of airport options I would cross this one off your list!

Representative Constance provided exceptional customer service and competency to ensure that my stay was satisfactory. Her representation professionally is exceptional showing that she is a great asset and manager.